not receiving security code on my phone

[iancurrie44]

Hi

not receiving security code on my phone ??

I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number

[BojanS]

Thank you for reaching out to us, Marj.

One of our team members will reach out to you directly o assist you with updating your phone number. 

[msohailashraf]

Hi!

I recently formatted my android phone and forgot to back up my Microsoft authenticator app which allows me to have a double layer of authentication for Upwork. Now, I am unable to modify anything in my Upwork account because I receive a prompt to enter the code sent to my authenticator app to confirm.

How to solve this problem as I installed the Microsoft authenticator app again but cannot attach my Upwork account with this app. Please help. Thank you.

Muhammad Sohail Ashraf

[BojanS]

Hi Muhammad Sohail,

We'll have one of our agents reach out to you directly to assist you with your concern. 

Thank you for reaching out to us. 

[daki18]

I can't receive a text verification code. I need to withdraw my earnings but it's not allowing me!

[NikolaS]

Hi Jennelyn,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[homealua]

I cannot receive the confirmation/verification part. My number listed here is no longer active. I want to replace it with a new one. Please, assist 🙏🏻

[AndreaG]

Hi Aliaksandra,

Someone from our team will reach out to you via support ticket in order to assist you further. 

Thanks!

[abdulmateen2965]

I deleted Goggle Authenticator app and now i am unable to do any changes / close my account so kindly turn-off 2FA on my account.??

**Edited for Community Guidelines**

[LuiggiR]

Hi Abdul,

I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[ahmedali272]

I made many authentication and turn on authenticator app then I lost the app from my phone

how can I remove that option from authentication process?

[BojanS]

Thank you for reaching out to us, Ahmed.

One of our team members will reach out to you directly to assist you with your request. 

[taledsaad]

Hello
I have a problem and I need help
I cannot verify my identity with the phone number

The phone number shown to me is not my own

[BojanS]

Hi Taled,

We'll have one of our agents reach out to you directly to assist you with concern. 

Thank you for reaching out to us. 

[galeups]

Hello
I have a problem, I can not change my profile. I changed my phone and I don't have access to my authApp that insert 6 number.

How can I change my profile? Help me, please!

[PradeepH]

Hello Denis,

I'm sorry to hear that you are unable to change your profile.

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H

[calcacuervo]

Hello, I have the same problem. My phone got broken and I do not have access to my Google Authenticator. Could this be reset for me? Thanks

[JoanneP]

Hi Demian,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[59279ca8]

Hello,

I'm trying to set up my Upwork account as a freelancer, and am on the last step to enter in a code that's supposed to be sent as a text to my cell. I haven't received the code yet, no matter how many times I ask to resend the code. Please advise, thank you.

[AleksandarD]

Hi Jeanette,

One of our team members will reach out to you directly via email to assist you further with the verification code.

Thank you.

[a7aa201c]

Hello, I bought a new phone yesterday and reset my old one without transfering my 2FA codes to the new phone. I'm only able to log in on my computer. Is it possible to have 2FA verification reset on this account?

[AndreaG]

Hi Andre,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[d41d1c1d]

Hi

I have lost 2FA but I have access of my email

[NikolaS]

Hi Aaditya,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a email to assist you further.

[dworkuk]

I can not verify my account 

I pushed the verify phone number button a few times now and have yet to receive my verication code. please can someone from the admin team contact me. 

[AndreaG]

Hi Dan,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[waseem3837]

I want to disable Google authenticator app verification on mobile app or throug web address It again request to add 6 six digit code from authenticator app for confirmation to next process. I am unable to get this code.

Please guide and send code  my email address.

Is there any solution to disable extra more security on upwork?

[AndreaG]

Hi Waseem,

We'll have one of our agents reach out to you via support ticket in order to assist you further.

Thanks!

[tracymernilo_12]

Hi,

I also want to deactivate the authenticator app. Please reach out to me I cannot make a request. your community bot is unhelpful. thank you.

[AleksandarD]

Hi Tracy Ann,

One of our team members already reached out to you directly via email to assist you further.

Thank you.

[8b2b3908]

I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code. I stuck and really can't do anything on account settings, kindly assist!

[NikolaS]

Hi Roberto,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[rencis05]

I changed my mobile phone and forgot to backup my authenticator app. What should I do to change my authenticator access thru my new phone?

[NikolaS]

Hi Rencis,

I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.

[3d9f720d]

Hi!

I lose my number so i got a new one, i need help changing my number on my profile.

[AleksandarD]

Hi Marleny,

You should be able to change your phone number by going to the Settings > Contact Info page and making the necessary changes under the 'Location' section. Could you please let us know if you are experiencing any issues while trying to do that?

Thank you.

[3d9f720d]

When i go to setting they ask for a confirmation and the number they send the code is the old one that i don’t have, that’s the problem

[LuiggiR]

Hi Marleny,

I'm sorry to hear you had trouble updating your number. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[jyotijaiswal97]

Text message verification

[BojanS]

Hi Jyoti,

It looks like you were able to successfully complete your verification process. Feel free to reach back to us if you still need any assistance.

Thank you!

[imad_urrehman]

i m not receiving verification code in my number! what should i do then?