Aug 29, 2020 10:36:12 PM by Shakil S
I lost my QR code and I do not have 6 digit code. I uninstalled my authentication app and when I reinstall it, I lost my 6 digit code. Now how can again I get my QR code or 6 digit code? Thank you.
Aug 29, 2020 10:49:04 PM by Petra R
Shakil S wrote:I lost my QR code and I do not have 6 digit code. I uninstalled my authentication app and when I reinstall it, I lost my 6 digit code. Now how can again I get my QR code or 6 digit code? Thank you.
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Sep 23, 2020 01:22:03 AM by AleksandarD A
Hi Md N,
I checked and it seems that you already created a support ticket for the problem you are having. I will follow up with the team handling your case and you can expect an update very soon.
Thank you.
Oct 4, 2020 03:17:26 AM by Kyla Blescille C
I also lost my code while resetting my phone. How can I get a new code?
Oct 4, 2020 05:06:13 AM by Nikola S
Hi Kyla,
I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Dec 24, 2020 10:00:15 PM by Joanne P
Hi Reabelle,
I checked your account, and it looks like our team already assisted you directly via a support ticket. Please check the information they shared with you on this ticket number: 30519965.
Jan 10, 2021 11:38:42 PM by Agung Praseptio W
I also experiencing same problem, i already had use two step verification and I lost the QR code, now I can't withdraw or access setting menu, please help me.
Thank you
Jan 11, 2021 12:19:58 AM by AleksandarD A
Hi Agung,
One of our team members already reached out to you directly via email to assist you further.
Thank you.
Feb 25, 2021 09:11:39 PM by Gesheil Mae C
Feb 25, 2021 10:02:50 PM by Joanne P
Hi Gesheil Mae,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Jul 8, 2021 01:24:09 AM by Priscilla R
I also do not have the 6 digits code and as far as I remember, I did not set it on my account and now I am asked to give it.
Jul 8, 2021 01:33:34 AM by AleksandarD A
Hi Priscilla,
We'll have one of our agents reach out to you directly via email to assist you further with this.
Thank you.
Mar 3, 2021 06:52:09 AM by Irina Z
I have the same issue. What form do I need to fill in to get a new QR code? Thanks
Mar 3, 2021 07:03:30 AM by AleksandarD A
Hi Irina,
I checked and it looks like you already reached out to our support team regarding your issue. I'll follow up with the team and you can expect an update very soon.
Thank you.
Jun 25, 2021 02:14:40 AM by Luisa M
After my phone fell into water, I lost my 6 digit code and QR code. Is there any way I can retrieve it on my new phone?
Thanks
Jun 25, 2021 03:25:12 AM by AleksandarD A
Hi Luisa,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 25, 2022 05:19:41 PM Edited Jan 25, 2022 06:17:48 PM by Mark H
Hi there,
I need help with my QR Code please. Is there any way I can retrieve it on my phone since I accidentally uninstalled the app? Thank you.
Jan 25, 2022 07:25:25 PM by Avery O
Hi Mark,
I have forwarded your concern to the Customer Support Team, and they will reach out to you through a support ticket to assist you further.
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