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Lost Rising Talent in less than 24 hours

Ace Contributor
Dena S Member Since: Aug 25, 2019
1 of 11

Yesterday, I received an email and a notice on Upwork that I had received Rising Talent Status.  The badge was on my profile.  I was very excited.  Today, when I noticed I still did not have my free connects, I went back to my profile and the badge was gone.  No contracts closed during those 24 hours, so I am not sure how I could have received negative feedback, and I certainly have not violated any of Upwork's terms.  Any idea what other reasons could cause this to happen in a 24-hour span?  Thanks.

Ace Contributor
Ambrož B Member Since: Aug 7, 2019
2 of 11

As I see you have 4 closed jobs with feedback, and I think this is enough for the JSS.

When your last contract was closed??

Anyway ... Probably I do not know everything about this status, but "Rising Talent" status seems I little strange for me. 

Ace Contributor
Dena S Member Since: Aug 25, 2019
3 of 11

My last contract was closed on August 23, so before I was given Rising Talent.  It was also a great client who left a terrific review and we are scheduled to do more work together.

Community Guru
Petra R Member Since: Aug 3, 2011
4 of 11

Dena S wrote:

Any idea what other reasons could cause this to happen in a 24-hour span?  Thanks.


Any canceled contracts or contracts that have been open for 2-3+ months with nothing (EVER) paid?

You appear to have accepted 9 contracts in total, would that be right? 5 are showing on your profile, which means money has been paid. What about the other 4? How long have they been open?


You'll probably get a JSS soon / imminently, but that would not happen until next Sunday anyway.

Ace Contributor
Dena S Member Since: Aug 25, 2019
5 of 11

I have four active contracts and one that is complete but has not been paid.  Not sure that one would count for or against me, as the client has stopped communicating but it was there when I received my Rising Talent status.   Also, if it was removed because I was going to receive a JSS, do I just miss out on the 30 connects?  Also, what does a top eligible week mean?  I have only been on Upwork for a little over 3 weeks, but it says 0 eligible weeks.  

Ace Contributor
Maria P Member Since: Jul 14, 2019
6 of 11

Dena S wrote:

Also, what does a top eligible week mean?  I have only been on Upwork for a little over 3 weeks, but it says 0 eligible weeks.  


It's the number of weeks in the past 16 weeks where you either had Rising Talent status or a Job Success Score above or equal to 90%.

Ace Contributor
Dena S Member Since: Aug 25, 2019
7 of 11

To clarify, I have 4 ongoing contracts and 4 closed contracts.  One is still open, but just waiting on the client to respond.  One of my best customers is an ongoing contract.  Is that a problem?  Should I ask them to close the contract, ask politely for a review and then a new contract?  Does Upwork frown on ongoing contracts?  It seems that they shouldn't as they are making money on it.

Community Guru
Petra R Member Since: Aug 3, 2011
8 of 11

Dena S wrote:

To clarify, I have 4 ongoing contracts and 4 closed contracts.  One is still open, but just waiting on the client to respond.  One of my best customers is an ongoing contract.  Is that a problem?  Should I ask them to close the contract, ask politely for a review and then a new contract?  Does Upwork frown on ongoing contracts?  It seems that they shouldn't as they are making money on it.


Ongoing contracts are NOT a problem, quite the opposite as long as some / any money is paid.

You'll probably get a JSS next Sunday anyway.

 

You can't have any eligible weeks as those mean weeks during which you had either the RT status or a JSS of 90% or more.

Ace Contributor
Dena S Member Since: Aug 25, 2019
9 of 11
Thanks for clearing that up about ongoing contracts. Hopefully I will receive an answer soon.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
10 of 11

Hi Dena, 


I checked your account and it looks like you already have an open ticket for your concern. I'll go ahead and follow up with the team handling your ticket so that they can get back to you and assist you further.


-Avery
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