Aug 8, 2020 10:48:32 AM by Juneleo V
I would like to ask for support. I've lost my phone number associated with my upwork account and my two way verification is on. Please help me turn it off and gain control of my account and change my phone number on my information details.
Thanks in advance.
Aug 8, 2020 11:35:17 AM by AleksandarD A
Hi Juneleo,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 9, 2020 05:40:13 AM by Norman A
i have the same issue, can you provide a way to access through email our account without our lost phone number?
Sep 9, 2020 06:17:19 AM by Bojan S
Thank you for reaching out to us, Norman.
One of our team members will reach out to you directly via email to assist you with updating your phone number.
Sep 24, 2020 06:34:40 PM Edited Sep 24, 2020 08:38:09 PM by Joanne P
I lost my old mobile number and I can't login using my old account due to authentication issue. is there a way for me to retrieve my old account by changing the mobile number used therein? My email address used was
**Edited for community guidelines**
Thanks.
Sep 24, 2020 08:38:41 PM by Joanne P
Hi Francis,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 28, 2020 11:41:45 AM by Kimutai N
Hello i have the same case as well. I no longer have access to the phone no. help me out.
Sep 28, 2020 11:58:29 AM by Bojan S
Thank you for reaching out to us, Kimutai.
One of our team members will reach out to you directly via a support ticket to assist you with your request.
Oct 20, 2020 08:07:56 PM by Maria Fe A
Oct 20, 2020 10:47:46 PM by Joanne P
Hi Mria Fe,
One of our team members will reach out and assist you directly via a support ticket.
Nov 5, 2020 11:18:37 PM by Sheryl S
I would like to ask for support. I've lost my phone number associated with my upwork account and my two way verification is on. Please help.
Jan 13, 2021 01:56:37 PM by Bojan S
Hi Camille,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Nov 24, 2020 06:05:54 AM by Queenie Fe B
Hi, My brother could not access his Upwork account because his old number is no longer working. Please help him. Thanks
Nov 24, 2020 06:19:29 AM by Goran V
Hi Queenie,
I just reached out to you via PM with additional information about your brother's account. Thank you.
Nov 24, 2020 06:28:11 PM by James J
I no longer have the phone number nor the email address for my freelancer AND agency account.
Nov 24, 2020 08:27:15 PM by Joanne P
Hi James,
One of our team members will reach out and assist you directly via a support ticket.
Nov 27, 2020 02:34:08 PM by Puput A
hi.
I have the same problem in this case. I lost access to my old phone number, and when I logged in I was asked to enter verification code from my old phone number.
this is my second account, just for asking this problem. after this problem is resolved, I will delete this second account.
thank you
Nov 27, 2020 03:07:19 PM by Andrea G
Hi Puput,
Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?
Thanks!
Nov 27, 2020 03:15:59 PM by Puput A
thanks for replying, Andrea G.
but when I want to send a private message to you, it says Access Denied "You do not have sufficient privileges for this resource or its parent to perform this action"
Nov 29, 2020 05:22:00 AM by Puput A
Hello Joanne,
Please reply my private message.
after you asked my account details, and i've sent it
but you haven't replied my message until now
Nov 29, 2020 05:34:22 AM by Goran V
Hi Puput,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.
Dec 2, 2020 01:38:10 AM by Serhat O
Hi, i have the same issue, can you provide a way to access through email our account without our lost phone number?
Dec 2, 2020 02:58:16 AM by AleksandarD A
Hi Serhat,
I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.
Thank you.
Dec 2, 2020 03:02:35 AM by Serhat O
Thanks Aleksandar, someone has already reahed me and we have resolved the issue.
Jan 23, 2021 03:23:41 PM Edited Jan 23, 2021 03:58:07 PM by Luiggi R
hello! Moved to spain and i dont have access to my romanian phone number and i have two factor authentification on. My e-mail for the account is **Edited for Community Guidelines**
Jan 23, 2021 04:06:27 PM by Luiggi R
Hi George,
I'm sorry to hear you've had trouble accessing your account. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Aug 8, 2023 04:53:28 AM by Anas A
I have the same issue, I do not have the authenticator app but I do have my number and email.
can you tell me how I can recover my previous account on anasbinarif@gmail.com account?
Regards,
Jan 4, 2021 05:53:42 PM by Joanne P
Hi Matheus,
I've escalated your concern to the team. One of our team members will reach out and assist you via a support ticket.
Jan 30, 2021 03:04:54 AM by Gabby S
Hi,
I lost my mobile phone today which the number was registered on my upwork account, i can not get the verification code, how to change mobile number on upwork? Please help
Aug 8, 2023 05:01:22 AM Edited Aug 8, 2023 05:06:05 AM by Nikola S
I have the same issue, I do not have the authenticator app but I do have my number and email.
can you tell me how I can recover my previous account on **Edited for Community Guidelines**account?
Regards,
Aug 8, 2023 05:21:29 AM by Nikola S
Hi Anas,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jan 31, 2021 09:12:08 AM by Chinedu F
Lost access to number used in upwork account and two way verification is on.
Jan 31, 2021 10:23:22 AM by AleksandarD A
Hi Chinedu,
One of our team members will reach out to you directly via email to assist you further with your account.
Thank you.
Feb 1, 2021 07:24:52 AM by Bolot A
Feb 1, 2021 08:31:01 AM by Andrea G
Hi Bolot,
Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket from the notification sent to your email address.
Thanks!
User | Count |
---|---|
427 | |
289 | |
240 | |
158 | |
158 |