Lost access to number used in upwork account and two way verification is on.

[Juneleo V]

I would like to ask for support. I've lost my phone number associated with my upwork account and my two way verification is on. Please help me turn it off and gain control of my account and change my phone number on my information details.

Thanks in advance.

[Aleksandar D]

Hi Juneleo,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Norman A]

i have the same issue, can you provide a way to access through email our account without our lost phone number?

[Bojan S]

Thank you for reaching out to us, Norman.

One of our team members will reach out to you directly via email to assist you with updating your phone number. 

[Francis A]

I lost my old mobile number and I can't login using my old account due to authentication issue. is there a way for me to retrieve my old account by changing the mobile number used therein? My email address used was

**Edited for community guidelines**

Thanks.

[Joanne Marie P]

Hi Francis,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Kimutai N]

Hello i have the same case as well. I no longer have access to the phone no. help me out.

[Bojan S]

Thank you for reaching out to us, Kimutai.

One of our team members will reach out to you directly via a support ticket to assist you with your request.  

[Maria Fe A]

Hi Everyone,

Good day! Can someone help me as well, I lost my phone and forgot the number I use in my two way verification. How can I disable it?

[Joanne Marie P]

Hi Mria Fe,

One of our team members will reach out and assist you directly via a support ticket.