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Lost access to number used in upwork account and two way verification is on.

Active Member
Puput A Member Since: Nov 27, 2020
21 of 29

thanks for replying, Andrea G.

but when I want to send a private message to you, it says Access Denied "You do not have sufficient privileges for this resource or its parent to perform this action"

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
22 of 29

Hi Puput,

 

I have sent you a PM. Thanks!


-Joanne
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Active Member
Puput A Member Since: Nov 27, 2020
23 of 29

Hello Joanne,

 

Please reply my private message.

after you asked my account details, and i've sent it

but you haven't replied my message until now

Moderator
Goran V Moderator Member Since: Mar 24, 2017
24 of 29

Hi Puput,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.


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Active Member
Serhat O Member Since: Dec 2, 2019
25 of 29

Hi, i have the same issue, can you provide a way to access through email our account without our lost phone number?

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
26 of 29

Hi Serhat,

 

I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Serhat O Member Since: Dec 2, 2019
27 of 29

Thanks Aleksandar, someone has already reahed me and we have resolved the issue.

Active Member
Matheus L Member Since: Jan 4, 2021
28 of 29

I have the same issue. Can you guys help me, please?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
29 of 29

Hi Matheus,

 

I've escalated your concern to the team. One of our team members will reach out and assist you via a support ticket. 


-Joanne
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