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Low JSS score 70% - what are the causes and how to improve? 13 contracts, 4 idle

pratappradhan
Active Member
Pratap P Member Since: Apr 29, 2020
1 of 11

Low JSS score 70% - what are the causes and how to improve? 13 contracts, 4 idle contracts (new to Upwork, within 2 months)

 

"Client who would recommend you" - 88%

 

How does JSS lesser than the"client who would recommend you"?

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
2 of 11

Pratap P wrote:

Low JSS score 70% - what are the causes and how to improve? 13 contracts, 4 idle contracts (new to Upwork, within 2 months)

 

"Client who would recommend you" - 88%

 

How does JSS lesser than the"client who would recommend you"?


Just gonna skip right over the info from 2 weeks ago when your client was not happy and wanted a refund, huh?

pratappradhan
Active Member
Pratap P Member Since: Apr 29, 2020
3 of 11
Yes. But i won the dispute because of upwork protection rules.

How to increase JSS now ?
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 11

Pratap P wrote:

Low JSS score 70% - what are the causes and how to improve? 13 contracts, 4 idle contracts (new to Upwork, within 2 months)

 

"Client who would recommend you" - 88%

 

How does JSS lesser than the"client who would recommend you"?


Because the "Clients who would recommend you" metric only updates after a number of jobs. It will catch up.


Plus contracts which end with nothing paid or fully refunded significantly lower your JSS.

pratappradhan
Active Member
Pratap P Member Since: Apr 29, 2020
5 of 11
Okay.

But how to increase the JSS now ? Its really bad score.
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 11

Pratap P wrote:
Okay.

But how to increase the JSS now ? Its really bad score.

Step 1: Select your clients very carefully

Step 2: Do a great job

 

pratappradhan
Active Member
Pratap P Member Since: Apr 29, 2020
7 of 11

Other than both points?

 

Does Upwork have some set of rules for JSS as well?

versailles
Community Guru
Rene K Member Since: Jul 10, 2014
8 of 11

Pratap P wrote:

 

 

Does Upwork have some set of rules for JSS as well?


Yes, they do:

 

https://www.upwork.com/blog/2015/06/job-success-score-upwork/

 

 

-----------
"Where darkness shines like dazzling light"   —William Ashbless
pratappradhan
Active Member
Pratap P Member Since: Apr 29, 2020
9 of 11

My JSS score today updated to 78% from 70%. I think I can bring it to above 90% in coming future.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
10 of 11

Pratap P wrote:

My JSS score today updated to 78% from 70%. I think I can bring it to above 90% in coming future.


Of course you can, just consistently deliver great work to your future clients Smiley Happy

 

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