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ianted
Community Member

M-Pesa payment trace

I have an issue with my withdrawal after making a payment ID 328652000. I have spoken with a an agent saying Upwork has yet to check with the payment processor for what information they need since the withdrawal is undergoing a compliance review. Saying there is no prescribed period for the review to be completed. and is under the payment processor's
discretion. What does this mean? I have always updated my payment method and received previous payment fast and easily. Does this mean I may have to wait for upto a year?
1 REPLY 1
LuiggiR
Moderator
Moderator

Hi Ian,

 

I am sorry for the delay you're facing in receiving your funds. I can see that there's already a support ticket open for your case and you have followed up with our team. They should be getting back to you soon. Kindly communicate with them through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively.

 

Thank you.

~ Luiggi
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