MPESA Delay

[calebmwangi]

Hello, 

I withdrew funds 24 hours ago via Mpesa, the transaction was successful even got an email notification but I haven't received the funds in my Mpesa wallet yet, what could be the issue? I have never had such a problem before, my mpesa withdrawals have always been instant.

[g_vasilevski · Accepted solution]

Hi Caleb,

Please allow for 1 business day so that the funds are loaded on your account. If you haven't received your funds by tomorrow morning, let me know here and our team will assist you further. Thank you.

[calebmwangi]

Thank you, sir! I did receive the funds as you explained. Gracias.

[kwasivincent]

Hello, 

I withdrew funds 24 hours ago via Mpesa, the transaction was successful even got an email notification but I haven't received the funds in my Mpesa wallet yet, what could be the issue? I have never had such a problem before, my mpesa withdrawals have always been instant

[JoanneP]

Hi Vincent,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.