Jul 26, 2020 11:05:58 PM by Caleb M
Hi,
I withdrew some funds from my account via Mpesa, it has always been instant in the past but today it's not. Is there a problem? I already received an email that the payment was processed.
Somebody, please look into it
Thanks,
Solved! Go to Solution.
Jul 26, 2020 11:21:00 PM by AleksandarD A
Hi Caleb,
Thanks for reaching out to us. I checked the transaction you are referring to and can confirm that the transaction was successful on our end. Please note that M-PESA transactions may take 24-hours to reflect in your account. If the transaction still hasn't reflected on your account after 24-hours, you can come back here, and we'll assist you further.
In the meantime, please read up on this help article for more information about M-PESA fees and timings.
Thank you.
Jul 26, 2020 11:21:00 PM by AleksandarD A
Hi Caleb,
Thanks for reaching out to us. I checked the transaction you are referring to and can confirm that the transaction was successful on our end. Please note that M-PESA transactions may take 24-hours to reflect in your account. If the transaction still hasn't reflected on your account after 24-hours, you can come back here, and we'll assist you further.
In the meantime, please read up on this help article for more information about M-PESA fees and timings.
Thank you.
Apr 12, 2021 05:19:12 AM by William M
Apr 12, 2021 05:49:42 AM by AleksandarD A
Hi William,
In most cases, your payment transfers immediately. However, there are occasions when it may take up to 24 hours on weekdays or the next business day on weekends. If it has been more than 24 hours and one business day, please let us know so that we can assist you further. For more information, you can check this help article.
Thank you.
Apr 12, 2021 08:30:11 AM by Andrea G
Hi William,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Oct 11, 2021 10:17:23 PM by Beril A
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