MPESA PAYMENT METHOD DISABLED

[kelvintac]

I have been using Mpesa to make my withdrawals very well until today when I got a message stating my withdrawal method was disabled. Kindly help me fix the issue because my information is correct. Also, refund me my transaction fee because no transfer was made at the first attempt.

Hi Kelvin,

We attempted to process your recent payment request but unfortunately, it failed.

The reason for returned funds: Unable to apply.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

UPDATE PAYMENT METHOD

Here are additional details about the payment that could not be completed:

[AndreaG · Accepted solution]

Hi Kelvin,

Someone from our team will reach out to you via support ticket in order to assist you further.