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Community Member

MPESA Withdrawal

Hi there,


So I would like some help on something. I withdrew my earnings via MPESA last Friday (14th August) but I have never received the money, even after receiving the email saying my withdrawal has been processed on Monday (17th August). I have withdrawn via MPESA very many times but it has never taken this long. It usually takes just a few minutes. I am beginning to think there is a problem. How can I track the funds?


Many Thanks!

Retired Team Member
Retired Team Member

Hi Nancy,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.

~ Goran
Community Member

Hello, were you assisted? 

I have the same problem but nobody is reaching out. 

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