MPESA withdrawal not received

[mercyt]

I withdrew Money from upwork to my mpesa and its has been over 15 hours. I have already received an email saying pyment has been processed...somebody help!

[BojanS]

Hi Mercy,

I'm sorry to hear your withdrawn earnings still haven't reflected on your account. We checked and can confirm that your withdrawal was just successfully processed on our end. There are times when withdrawals to MPESA may take up to 24-hours. If it has been more than 24 hours, please reach back to us and we'll help with the trace.

Thank you!