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Community Member

MY intro video is not uploading

When I try to paste my intro video on my profile from youtube, it does not seem to load properly. 


Has anyone experienced this and do you know what to do? 





Hi Nick,

Could you please try clearing your cache and cookies or using a different browser to see if the issue persists?


Community Member

I am facing same issue and same screen pls help me as well.


Hi Riazat,

Could you please try clearing your cache and cookies or logging in with another browser to see if the issue persists?



Please I need help. My video introduction is not working 

Community Member

I'm having the same issue 

Hi Chinaecherem,


Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari. In addition, you can also attempt to reupload the video to your profile and see if that helps.

~ Luiggi
Community Member

I am unable to upload intro video to my agency profile

Community Manager
Community Manager

Hi Nimra,


Thank you for reaching out to us. Could you please share a screenshot of the error message from your end so that we can check and assist you accordingly? 


~ Nikola
Community Member

 Hi Nikola, please review it and give me some suggestions to reolve it.



video error.png

Hi Nimra,


Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


Thank you,



Hello Pradeep, 


I am facing the exact issue and get the same red error as Nimra J (past 1 Mar 2023) (attached pic9) 


My video is 55 secs and way lesser than 100MB


Looking forward to your feedback 


Hi Alina,


Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

~ AJ

Thank you Annie for the fast reply


Latest Chrome version

Latest Windows version  

Attached the caption

The video has 55 sec and has way below 100 MB (not sure how many in this moment as I am away from my laptop) 


Looking forward to your feedback 


Thanks for following up, Alina. It's best for the Customer Support team to look into this for you and assist you further. I can see that you've already raised a support ticket; you can rest assured that one of our agents will contact you soon.

~ Luiggi

Thank you! Just replied to Annie's post also

Annie, it worked out after clearing cooking and caches. I haven't considered this initially as I just did this few days back. But it looks like you need to do it before working on the upwork profile also 👍

Community Member

Make Sure Video at YouTube is not Private 

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