Managing Client Preferences: Dealing with Communication Outside Upwork

[bb89a49d]

How do you handle clients who prefer to communicate through external channels like email or phone, rather than using Upwork's messaging system? Any tips for ensuring a smooth and secure transition while still complying with Upwork's policies?

[6c4d595d]

My clients also wanted to deal Via email and Telegram. What should I do?

**Edited for community guidelines**

[elisa_b · Accepted solution]

Do NOT talk to any client outside of the platform BEFORE a contract is in place! Afterwards you can share your email, Skype address, etc., but not before.

Telegram means SCAM 99.99% of the times, and the same goes with typing. 

Read this urgently:

https://community.upwork.com/t5/Community-Blog/Top-Red-Flags-for-Scams-From-Community-Member-Wes-C/b...

[bb89a49d]

Try hanks for the link, very helpful 🙏🏽

[celgins]

Take Elisa's advice.

The best way to handle clients who prefer to communicate through external channels before a contact is in place is to ignore them.

[bobafett999]

You need to read this

https://community.upwork.com/t5/Freelancers/To-all-freelancers-looking-for-help/m-p/1237942#M737047

And all the resouces Upwork offers for new freelancers.