Your Upwork name needs to be your full legal name and matches your bank account name in order to be verified. If you would like to update your name please go to Settings > Contact Info > Account. Thank you.
Thanks for your reply.
I dont want to change my profile name because it doesn't make any sense to the clients.
My bank account has been set up with my initials only. So I'd like to leave my profile name as it is at the moment and provide any information you require to confirm that im the holder of the bank acount I have registered. At the moment they don't match.