Manual Time Error

[justinmaquinto]

Hello Upwork Community,

I'm getting an error trying to put work hours using manual time from one of my clients. He updated my rate yesterday and since then, I cannot use manual time due to the error message on the attached file. However, I was able to put a manual time for today.

Did anyone encounter this same error?

 

[g_vasilevski]

Hi Justin,

Could you please share the contract title with me via PM (click on my name)? Thank you.

[justinmaquinto]

There's no PM function when I click on your name.

[g_vasilevski]

Hi Justin,

I can see that you were able to reach out to me via PM and will follow up there shortly. Thank you.

[petra_r]

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Justin M wrote:

I'm getting an error trying to put work hours using manual time from one of my clients. He updated my rate yesterday and since then, I cannot use manual time due to the error message on the attached file. However, I was able to put a manual time for today.

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When your client increased your rate, that closed the previous contract and created a new one. You'd have to add the hours to the new one, at the new rate.

Once you've been paid at the new rate, the 2 contracts will marge again and become one at the new rate.