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nenavs
Community Member

Manual name review help

Hi, I can't figure how to get customer support, I was asked to contact customer support to request a manual name review, but there is only a bot and the community answers, which are not resolving my issue. Please help resolve, thank you very much!

Nena V.

4 REPLIES 4
AveryO
Community Manager
Community Manager

Hi Nena, 

I apologize for the delay as I am currently checking this with the team. I'll come back here once I have more information about your concern. 


~ Avery
Upwork
nenavs
Community Member

Thank you Avery!

Nena

nenavs
Community Member

Hi I need help with that issue as well, thank you in advance for your help.

AveryO
Community Manager
Community Manager

Hi Nena, 

I'm sorry for the delay as I was waiting for an update from the team. Your payment method has been manually accepted, and I can see that it is now going through the 3-day security period. If there are other issues with the payment method, you will be notified by the system. Otherwise, you should be able to use it as a payment method after three days. 


~ Avery
Upwork
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