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Maximum number of tries note on the job posting... Will this be a problem?

Community Guru
Elba A Member Since: Feb 28, 2017
1 of 14

Hi, My client made a U.S. & Invite-Only Job for me and sent me an offer (I live in the Dominican Republic) which I accepted.

When I see the original job post (see pic attached) there's a message that state "You've reached the maximum number of tries for uploading your ID. Please contact customer support".


1.- I have never tried to upload my ID nor CS has requested it.
2.- Should I contact CS
3.- Is there any way that this may affect my account in the future, I don't know, maybe put on hold or something else.
4.- I just want to act in advance if there is something that I have to do.


Thanks in advance, Elba


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Avery O Moderator Member Since: Nov 23, 2015
2 of 14

I'm sorry for the delay in our reply, Elba. I'll go ahead and check this with the Customer Support Team so that it can be looked into further. 

Active Member
Amanda R Member Since: Feb 21, 2018
3 of 14

I am having the same issue. So could someone please check into this for me as well?

Community Guru
Nina K Member Since: Nov 29, 2017
4 of 14

Hi Amanda,

One of our agents will reach out to you directly to help you with uploading of your ID, thank you.

Active Member
Koyi T Member Since: Feb 25, 2018
5 of 14

I'm having the same problem as well, the contact customer support page doesn't exist. Pls help.

Avery O Moderator Member Since: Nov 23, 2015
6 of 14

Hi Koyi, 

The Customer Support Team will reach out to you to assist you in verifying your ID.

Active Member
Erin W Member Since: Mar 12, 2018
7 of 14

I'm having the same problem - please advise!




Community Guru
Ryan C Member Since: Feb 3, 2017
8 of 14

Hello Erin,


One of our representatives will get in touch with you shortly. Thank you.

Active Member
Janiece L Member Since: Mar 15, 2018
9 of 14

I'm having the same issue, can comeone please contact me?

Goran V Moderator Member Since: Mar 24, 2017
10 of 14

Hi Janiece,

One of our agents will reach out to you and assist you further, thank you!