Maximum number of tries note on the job posting... Will this be a problem?

[Elba A]

Hi, My client made a U.S. & Invite-Only Job for me and sent me an offer (I live in the Dominican Republic) which I accepted.

When I see the original job post (see pic attached) there's a message that state "You've reached the maximum number of tries for uploading your ID. Please contact customer support".

So...

1.- I have never tried to upload my ID nor CS has requested it.
2.- Should I contact CS
3.- Is there any way that this may affect my account in the future, I don't know, maybe put on hold or something else.
4.- I just want to act in advance if there is something that I have to do.

Thanks in advance, Elba

[Avery O]

I'm sorry for the delay in our reply, Elba. I'll go ahead and check this with the Customer Support Team so that it can be looked into further. 

[Amanda R]

I am having the same issue. So could someone please check into this for me as well?

[Nina K]

Hi Amanda,

One of our agents will reach out to you directly to help you with uploading of your ID, thank you.

[Koyi T]

I'm having the same problem as well, the contact customer support page doesn't exist. Pls help.

[Avery O]

Hi Koyi, 

The Customer Support Team will reach out to you to assist you in verifying your ID.

[Erin W]

I'm having the same problem - please advise!

Thanks,

Erin

[Ryan C]

Hello Erin,

One of our representatives will get in touch with you shortly. Thank you.

[Janiece L]

I'm having the same issue, can comeone please contact me?

[Goran V]

Hi Janiece,

One of our agents will reach out to you and assist you further, thank you!