Memberhsip Renewal - It is a BUG in system??

[qqsolutions]

I just got an email that $20 payment is not go through so your agency is converted to basic account.

Here are my concerns:

I always have $20 available for every month renewal of my agency account.. Why that $20 are not charged for renewal of my agency premium plan??

2. I also have attached a credit card .. why this card is not charged as alternate payment method?

Why I am placed down as basic member?

Is it a bug in system or what actually happening there??

[juvy_ann-palma]

I can glean from your post that you are concerned about the sudden events surrounding your payment method, membership plan, and the $20.00 loss in your agency account.  Moreover, you seem surprised that your agency account is now void and your only chance to survive in the platform is to be a freelancer.  In the email that you received, were you told how to proceed, Muhammad Saif?

[vladag]

Hi Muhammad,

Please check the update our team posted on your ticket and let our agent know if you experience any further issues with upgrading your membership.