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Membership Billing - Payment Declined

Active Member
Arul D Member Since: Aug 22, 2017
1 of 18

Hi,  I want to upgrade my membership billing from Basic  to Plus . I am trying to upgrade but its giving payment error "Your payment could not be processed. Please choose an alternate payment method or retry again later." Please guide me.  Thanks Arul

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 18

Hi Arul,

 

Upwork accepts the following billing methods:

 

Credit or Debit Card

  • Visa, MasterCard, Discover, or American Express.
  • Credit, debit, and Payoneer cards are all acceptable, as long as they have a sufficient available balance.

PayPal

  • A Verified, active PayPal account in good standing. PayPal student accounts are not eligible. The PayPal verification process varies somewhat from country to country. Learn more.
  • Because PayPal as a billing method isn't available to all freelancers, the option to use PayPal will only appear in the Add Method form if it is available to you.

You can check out this help article for more information. Let us know if you need further assistance, we're here to help. Thank you!


-Joanne
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Active Member
Vijayalaxmi K Member Since: Jul 28, 2015
3 of 18

Hi,

 

I want to upgrade to Membership Plus. Can't the amount be deducted from the money I earn at Upwork? 

 

Thanks!

Vijayalaxmi

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 18

Hi Vijayalaxmi,

 

If you have sufficient available balance, we will charge your account balance for the membership fee. Upwork accepts the following billing methods for paying memberships: Visa, MasterCard, Discover, or American Express. We also accept PayPal as billing methods for membership. To learn more about this, please read this and this help articles.

~ Bojan
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Active Member
Vijayalaxmi K Member Since: Jul 28, 2015
5 of 18
Hi,

I have sufficient balance and I have added Paypal. But I still can't update
my membership status

If there an issue here?

Kind regards,
Vijayalaxmi
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 18

Hi Vijayalaxmi,

 

One of our team members will reach out to you directly via support ticket to assist you with your concern.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Md Masrur Rahman S Member Since: Aug 18, 2019
7 of 18

I am trying to upgrade my membership to plus using my MasterCard but payment is getting declined every time I entered the card information. My card is active and also worked fine on udemy website, Please guide me to solve this problem.

Thanks

Moderator
Avery O Moderator Member Since: Nov 23, 2015
8 of 18

Hi Md, 


I checked your account and can confirm that the transaction was declined by your bank. Kindly check this with your bank, and add another billing method in the meantime while you are sorting this out with your bank. 


-Avery
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Active Member
Md Masrur Rahman S Member Since: Aug 18, 2019
9 of 18

Thanks for the response, I already contacted the bank and they told me they will solve the problem as soon as possible. I will try again later with the same card when the card issue is solved. Thanks.

Active Member
Md Masrur Rahman S Member Since: Aug 18, 2019
10 of 18

Hi Avery,

The bank contacted me yesterday and told me that their card will not work at Upwork website, Now can you please suggest me some payment option or Bank cards those I can try which will work at Upwork website to buy connect or activate the membership plus plan.

 

Thanks

Md

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