Hi, I want to upgrade my membership billing from Basic to Plus . I am trying to upgrade but its giving payment error "Your payment could not be processed. Please choose an alternate payment method or retry again later." Please guide me. Thanks Arul
Upwork accepts the following billing methods:
Credit or Debit Card
- Visa, MasterCard, Discover, or American Express.
- Credit, debit, and Payoneer cards are all acceptable, as long as they have a sufficient available balance.
- A Verified, active PayPal account in good standing. PayPal student accounts are not eligible. The PayPal verification process varies somewhat from country to country. Learn more.
- Because PayPal as a billing method isn't available to all freelancers, the option to use PayPal will only appear in the Add Method form if it is available to you.
You can check out this help article for more information. Let us know if you need further assistance, we're here to help. Thank you!
If you have sufficient available balance, we will charge your account balance for the membership fee. Upwork accepts the following billing methods for paying memberships: Visa, MasterCard, Discover, or American Express. We also accept PayPal as billing methods for membership. To learn more about this, please read this and this help articles.
I am trying to upgrade my membership to plus using my MasterCard but payment is getting declined every time I entered the card information. My card is active and also worked fine on udemy website, Please guide me to solve this problem.
I checked your account and can confirm that the transaction was declined by your bank. Kindly check this with your bank, and add another billing method in the meantime while you are sorting this out with your bank.
Thanks for the response, I already contacted the bank and they told me they will solve the problem as soon as possible. I will try again later with the same card when the card issue is solved. Thanks.
The bank contacted me yesterday and told me that their card will not work at Upwork website, Now can you please suggest me some payment option or Bank cards those I can try which will work at Upwork website to buy connect or activate the membership plus plan.