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Membership fee deducted but my account has not been upgraded

Active Member
Atif R Member Since: Aug 6, 2019
1 of 5

I have activated Freelancer plus account and Upwork has charged me $14.99 for activation but My account has not been upgraded to Freelancer plus account yet nor I got any monthly connects. I am unable to submit proposals due to this Upwork's Error or fault and I am concerned with my top eligibile weeks for top rated freelancer eliibility. Please help me in this regard. I have emailed upwork support but yet not received any reply. Thank you

Attached screenshot of the deduction made by upwork


**Edited for Community Guidelines**

Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 5

Hi Atif,


I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and you can expect an update on your open ticket very soon. Please allow time for our team to carefully review your account and respond accordingly. You will be notified of their response.


Thank you.

~ Aleksandar
Active Member
Atif R Member Since: Aug 6, 2019
3 of 5

Thank you. I got a reply from support team and they are trying to resolve this issue as soon as possible. Thank you for you help

Active Member
Nick C Member Since: Nov 18, 2019
4 of 5
I never agreed to a membership fee of $49.99 a month! Why was I charged this fee??!

I want no further charges. WHY CANT I REACH A LIVE PERSON? Is there no email or phone support??
Bojan S Moderator Member Since: Mar 9, 2018
5 of 5

Hi Nick,


One of our team members will reach out to you directly via a support ticket to assist you with your request. 


Thank you for reaching out to us!

~ Bojan