Membership renewal failed, yet the payment is done!

[safaeett]

I have an issue with my membership renewal. The payment was made successfully, but my membership was downgraded and I received an email saying that the renewal failed because of a payment issue (again the payment is done successfully). Could you help with that please? thank you!

[g_vasilevski]

Hi Safae,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.