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Message delay

innov8develop
Ace Contributor
Angela E Member Since: Oct 1, 2020
1 of 8

Hi All,

I have just read through past postings on this topic as I have replied to a number of clients' messages over the last couple of days and had no reply, I can't figure out why.  Can anyone shed some light on this, past posts in this forum seem to indicate glitches in the system could this be the case and if so what can I do?

Kind regards

Angela

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 8

If you don't want message delay, keep the Upwork Messages tool up and running on your desktop computer.

 

No way to guarantee there won't be delays if you rely on email.

innov8develop
Ace Contributor
Angela E Member Since: Oct 1, 2020
3 of 8

Thanks Preston, I'm not sure I mean delay, I have sent messages to clients and have not had a reply, which seems strange as we were in the middle of conversations.  I have the message tab open and check and refresh.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
4 of 8

I find that the Messages tool is reliable.

 

If the connection to the Internet is lost, a banner appears at the top of the tool stating this has happened.

 

If you are chatting with someone in the Messages tool and they don't reply, it is because they didn't reply. Not due to a problem with the Messages tool.

 

If you find that the Messages tool does not meet your needs for communicating with a client, then use any tool you prefer. Use Skype, email, Discord, Slack, etc.

innov8develop
Ace Contributor
Angela E Member Since: Oct 1, 2020
5 of 8

Thanks,  that is probably the case Smiley Sad

Angela

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 8

The message app on the browser works well.

The message app on mobile devices currently seems to be a bit hit and miss lately.


It is quite normal for clients to stop communicating when they have what they need.

jr-translation
Community Guru
Jennifer R Member Since: Sep 15, 2017
7 of 8

Petra R wrote:

The message app on the browser works well.

The message app on mobile devices currently seems to be a bit hit and miss lately.


It is quite normal for clients to stop communicating when they have what they need.


I am not getting app notifications when I get a message to my client account.

 

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
8 of 8

I think it is cool if anyone finds the mobile app useful in any way. I have personally always considered it more of a toy than anything else... an afterthought for Upwork rather than a priority. So I have never considered relying on it for anything.

 

The desktop and browser-based tools are my go-to Upwork tools.

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