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Message room to email - Not working

dataextract
Community Guru
Ramesh K Member Since: Oct 25, 2015
1 of 4

As usual.. the regular glitch.


Message room to Email is not working for the past several hours.

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 4

Hi Ramesh,

 

Are you referring to replying to messages from email or receiving email notifications about unread messages?

~ Valeria
Upwork
dataextract
Community Guru
Ramesh K Member Since: Oct 25, 2015
3 of 4
Receiving email notifications about unread messages.

Also, pop-up showing messages while online is also not shown from yesterday.

In both Chrome and Firefox. Smiley Sad
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
4 of 4

Hi Ramesh,

 

Please, make sure your desktop notification settings are configured properly:

 

Screenshot_6.png

 

Also, note that email notifications are sent only for unread messages. If you viewed a message, the email notification will not be sent for it. If you continue experiencing issues even after you check that, please submit a ticket request to support so the team can check it further.

 

Thank you.

~ Valeria
Upwork
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