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Muhammad's avatar
Muhammad U Community Member

Message window not loading for me. [edited: Work Diary, Messages, log in errors]

Message window not loading ..Not sure, if Upwork is fully functional today?

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi All,

 

The issue that resulted in many of you experiencing errors with Messages, Connects, Work Diary and other features has been fixed. Please, try accessing those features again. You may need to clear your cache and cookies if you continue experiencing some errors. Since this issue has been resolved, we'll be closing this thread. 

We appreciate your patience while our engineers were working on addressing this issue and apologize for any inconvenience caused by it.  

~ Valeria
Upwork

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75 REPLIES 75
Andrea's avatar
Andrea G Community Manager

Hi Muhammad,

 

Apologies for the interruption. The technical team is aware of the issue and working on fixing this as soon as possible. You may be experiencing issues with Messages, Work Diary and other pages. Please visit this page for the latest status.

 

~Andrea
Nathan's avatar
Nathan A Community Member

This status page may need some updating , it shows

"Messages & Notifications — Operational"

But its far from operational. 

Just want to make sure someone at upwork still knows it needs fixing

 

Muhammad's avatar
Muhammad U Community Member

alright, Thanks for letting me know there.

Ainsley Christophe's avatar
Ainsley Christophe A Community Member

Hello, I submitted a job proposal earlier, but due to a glitch in the system, the attachments I included were corrupted, so I had to withdraw the proposal. Would it be possible to get a refund on the 2 connects?

Saddam's avatar
Saddam H Community Member

Hello Friends,

 

I got noticed some of the Upwork services are down. I hope it will be back OK soon. 

Moreover, your connects have also disappeared? 

Nancy's avatar
Nancy N Community Member

Error

seonancy_0-1643128895271.png

 

Muhammad Asif's avatar
Muhammad Asif S Community Member

it's your network problem refresh then try again

Katarina's avatar
Katarina G Community Member

I've been working for at least an hour. The tracker was taking photos, but when I look at it, it still says 0:00 time worked today. In my overview/reports, the time is also missing. It looks as if I haven't worked at all today.

 

I need to finish something for a client and have about 8 more hours of work ahead of me today that I need to do ASAP, but I can't continue until I figure out how to fix the tracker. It's online, and I already tried restarting it.

 

Help! Getting the time back that I've already worked is also important, but more important at the moment is getting the tracker to work now.

Andrii's avatar
Andrii S Community Member

Hello

During the last hour, I periodically observe -1 connection in my profile. Moreover, there are available connections on the account. Also, in the process of sending an offer to a client, I received several errors, after which 3 files with a size of 0 bytes were sent in the attached files. I think I lost a client because of this.
Perhaps this is due to the unstable operation of the site in the last two hours. I ask support to pay attention to this, because the service for sending messages to support is also not active.

 

Andrey

Jeremiah's avatar
Jeremiah B Community Member

Whenever I click a job posting, i get the same message:


Access denied

This job is private and can only be viewed by admitted freelancers.

Please go to our home page.

Why am I receiving this?  Did something change?  I haven't done anything wrong, have not violated the terms of service, nothing.  Why am I getting this for every job posting??

If you're Upwork admin, please contact me.  

Nathan's avatar
Nathan A Community Member

All morning I've been unable to load the upwork messages

 

Both in Chrome and in Edge, I get the same behavior. It tries loading for a minute then just gives me an "Unable to load messages" screen - seen here:
https://www.dropbox.com/s/tm3rzz4hv3jzw0f/upwork-fail.jpg?dl=0


The upwork app is barely working too - it finally loaded but is disconnected / reconnecting every couple seconds.

This is pretty serious as I have important conversations with clients to be had

Do's avatar
Do W Community Member

Same here. Unable to load Messages. And my client is waiting for an answer. ☹️

 

Bev's avatar
Bev C Community Member

Me too. The messages screen doesn't open and I can't let my client know work has been uploaded to Drive 🤔

Muhammad's avatar
Muhammad J Community Member

Hey, 

I am facing the same issue right now, can you please help me out ?

Capture.PNG

Avinash's avatar
Avinash N Community Member

Hi, 

    Chat box keeps loading it's been 1 hour for me. what to do now.

Avinash's avatar
Avinash N Community Member

It's been one hour, chat box is not working.

 

**Edited for Community Guidelines**

Kevin's avatar
Kevin P Community Member

This whole site I JACKED UP!!!!!! Soooooo many errors.

Chris's avatar
Chris G Community Member

I have a reply to a proposal I made in my email inbox but I cannot load my messages on upwork and therefore cannot reply. All aspects of the website work as normal for me just not my message inbox.

 

Any help would be great because I cannot reply to my potential client.

Mariam's avatar
Mariam M Community Member

same problem, I cannot reply to my potential first client. I don't know what to do now. 

Kevin's avatar
Kevin G Community Member

I'm unable to load the messages in my account, other parts of the platform work perfectly. I made a ticket about this a while ago and the support just said to check the WebSockets and closed it. I opened it on a new browser and it worked there but now the same issue happened there as well and I can't keep opening new profiles for browsers each time this bugs out I need a solution. Inside you will see why is going on and what errors I'm getting.

Marie's avatar
Marie E Community Member

I've been having the same issue for a few hours now. Messages aren't loading, contracts cannot be opened, the mobile app is mostly down. Using a different browser, clearing cache etc. has no effect.
I also have a client waiting on a pending contract and can access neither the contract nor the docs.

Kevin's avatar
Kevin P Community Member

The whole site is jacked up. So many random errors. Either something serious went down or they got hacked.

Seth's avatar
Seth H Community Member

Hello - I am getting the same error message - I've cleared cookies and everything and tried a different browser. I'm trying to pay a person through Upwork to do work but keep getting the error message "We're sorry, please try again later." 

 

Can you fix this for me? 

 

Screenshot is below 

Frank's avatar
Frank B Community Member

I have the same problem. Also I can't find the support contact page anymore, it just shows the support bot, which is useless. Looks like the site gets worse with time, but there are other freelancer sites as well.