Messages Are Not Loading

[jcottner]

Good day,

Currently unable to load message page.

Get the following error in the console:

Uncaught Error: Script error for "@upwork/ui-components-tracking", needed by: rooms/rooms, plugins/plugins, rooms/rooms-directory/rooms-directory, rooms/rooms-chat/rooms-chat, rooms/rooms-users/rooms-users, rooms/rooms-files/rooms-files, rooms/rooms-search/rooms-search, search/search, room/room, common/common
http://requirejs.org/docs/errors.html#scripterror
at makeError (require.js:1)
at HTMLScriptElement.onScriptError (require.js:1)

Checked websockets, they're working and I experience similar results on other devices.

Any assistance would be greatly appreciated!

Sincerely,

Jessica

[jcottner]

Hello again,

Updated.

Apparently, I am suddenly not allowed to use adblock on here.

Based on the error message in the console, it is due to Upwork tracking our behavior on the platform.

Glad I figured it out, however, this nearly gave me a heart attack.

And, although I found a solution on my own, it means now I am forced to close numerous pop up ads to use the service, even though I have no interest in using any of them.

Stay classy Upwork.

Sincerely,

Jessica

[AveryO]

Hi Jessica, 

Thanks for sharing this here. If any issue persists, please let us know so that we can investigate further.

[joostdoevelaar]

I can already tell you that it is persisiting, and I think it's backwards that in 2020 I cannot open a page and read my messages when I am trying to use Adblock. This is a conversation that we've had before over 6 months ago and I am rather incredelous that we're having the same conversation again. 

[g_vasilevski]

Hi Joost,

I`m sorry about the delay with this. One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

[manulife]

I'm also having this issue. Please reach out and see what you can do to help.

Thanks.

[BojanS]

Hi Cary,

Could you, please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them.

Thank you!