Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Messages not coming thru - once again!

wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
1 of 14

Messages not coming thru - once again!

 

Valeria, I sent you the link directly -

Cache cleaned

Cookies cleared

2 browsers used .....

 

 

ARGH -

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 14

Hi Wendy,

 

I replied to your message directly.

~ Valeria
Upwork
wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
3 of 14

Val, messages - including yours - are not coming thru.  Please send to my email address which is on file.

 

I sent you my email addy privately so you could reply there so I can get it.

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
4 of 14

Wendy, are you referring to private messages here in the Community or Messages on your Upwork account?

~ Valeria
Upwork
wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
5 of 14

My Upwork account.  Client / potential client messages.

 

For the sake of honest and open disclosure: 

The message finally showed up a bit over 90 minutes after client posted it.

jamesseligman
Community Guru
James S Member Since: Mar 20, 2015
6 of 14

I'm getting messages in my client account from a client, not in my freelancer account.   

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
7 of 14

Hi James,

 

I see the most recent message in your client account has to be in your freelancer account. I'll forward this to our engineers so they could take a look and fix it as soon as possible.

 

Sorry about the inconvenience.

~ Valeria
Upwork
jamesseligman
Community Guru
James S Member Since: Mar 20, 2015
8 of 14

Thanks Valeria!

 

It happens; at least I got it and was able to access it. 

 

 

wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
9 of 14

And again.  Smiley Sad 

 

Twice in the same week is getting old - fast.

 

Ticket sent; Valarie, I copied you with all the info.

 

So much for saying "happy weekend" all -

 

ARGH

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
10 of 14

Sorry to hear it's happening again, Wendy. I'll make sure the team investigates your issue further and updates you via the ticket. If possible could you please share some screenshots and details the agent requested in the ticket?

 

Thank you!

~ Valeria
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS