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kristinha
Community Member

Messages not loading in iOS phone app

I get notifications on my phone about a new message but I am unable to view the messages from my clients on the app. It says "Failed to load messages due to timeout." I tried removing the app and re-installing it but the problem continues. Does anyone have advice? I seem unable to contact the support team.

3 REPLIES 3
AndreaG
Community Manager
Community Manager

Hi Kristin,

 

Could you please try the troubleshooting steps included here to see if the issue persists? 

 

If so, please let us know!

~Andrea
Upwork

I did all of those things. I even deleted the app and reinstalled it. No solution yet 😞

Hi Kristin,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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