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Messages not loading in iOS phone app

I get notifications on my phone about a new message but I am unable to view the messages from my clients on the app. It says "Failed to load messages due to timeout." I tried removing the app and re-installing it but the problem continues. Does anyone have advice? I seem unable to contact the support team.

Community Manager
Community Manager

Hi Kristin,


Could you please try the troubleshooting steps included here to see if the issue persists? 


If so, please let us know!


I did all of those things. I even deleted the app and reinstalled it. No solution yet 😞

Hi Kristin,


I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
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