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Messages not loading on Android app (are grayed out)

bundie702
Community Guru
Bettye U Member Since: Mar 6, 2016
1 of 11

I was running an errand this afternoon and heard my notification go off. When I checked my phone, I had 4 messages. I could see who they were from, but no snippet like I usually do. When I tried to open the messages in Upwork the screen just showed gray lines where the text should be. I waited 10 minutes and nothing changed. Then I tried to load Jobs and Alerts. Both came up without difficulty. I ended up having to drive home (by then I had a fifth message from a different client) and fire up my desktop.

I've never had this issue before. I saw that someone else was having difficulty on Friday, but that was slightly different from my issue...that person was able to load their messages but they hadn't been updated. My messages won't load at all.

Help!

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 11

Hi Bettye,

 

We'll have one of our agents reach out to you via support ticket to assist you further.

 

Thanks!

~Andrea
Upwork
stuffing
Active Member
Tim B Member Since: Jul 20, 2018
3 of 11
This is also happening to me on iOS and has been for at least 3 weeks now. It’s only gotten worse. And it seems to always be messages that are unread. How frustrating.

iPhone 11 Pro 64gb
iOS 14.2

Things I have tried:
- Force closing app
- Restarting phone
- Clearing App Data (under storage)
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 11

Hi Tim,

 

I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
62aac598
Active Member
Ashley S Member Since: Dec 18, 2020
5 of 11
I’m experiencing the same thing. It’s frustrating to have to go to the website to read messages when I have the app. I’d like to see everything in one place

- iOS 14.2
- iPhone 11Pro
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 11

I apologize for the inconvenience this caused, Ashley.

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
stuffing
Active Member
Tim B Member Since: Jul 20, 2018
7 of 11

Are they going to send another boilerplate message like "Please check if your connection is working?"

Please.

Don't waste our time.

stuffing
Active Member
Tim B Member Since: Jul 20, 2018
8 of 11

@Ashley S

 

This is exactly what I'm getting on my phone for some messages most of the time. I also have an iphone 11 pro

62aac598
Active Member
Ashley S Member Since: Dec 18, 2020
9 of 11
Hey Tim,

I deleted the app and reinstalled. It fixed the issue for me. It took a little while to load the messages page (10 seconds) on the first relaunch but now I can see everything. Hope that helps!
dew_wickz
Active Member
Dewmini W Member Since: Mar 14, 2021
10 of 11
Hi, my upwork app on android is not working either, messages are not loading.But it works well on iphone.
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