Messages not loading

[m_adnaan6]

Hello! 

In my Upwork mobile application, I am unable to load messages. Please solve my issue. I am looking forward to your positive response. Thanks

[AveryO]

Hi Muhammad, 

Could you please ensure you have the latest version of the app and connected to a stable internet connection to see if the issue persists? 

[m_adnaan6]

Yes, I have updated the also but its not load the messages also and I have secure internet connection.

[AveryO]

Thank you for following up, Muhammad. 

A member of the Customer Support Team will reach out to you to assist you with your concern. 

[irabiamahmood]

I'm unable to operate my messages since yesterday. Error 500 (N) is occurring though my account is verified and I'm using it since long. It is requested to upwork support team to fix this problem as soon as possible as I can lose my clients this way.

Attaching the screenshot of the screen that appears

[AveryO]

Hi Rabia, 

We are currently investigating this issue. Please know that I have forwarded your account information to the Customer Support Team and they will reach out to you and assist you with your concern. 

[walteremi]

Hi, I can't see any of my messages.

Instead, I keep getting this annoying error message even after clearing cache and cookies and refreshing my device.

Please, I need it fixed so that I can catch up with ongoing projects.

[AveryO]

I apologize for the inconvenience this caused you, Walter. 

I'll share your account concern with the team so that they can assist you further. In the meantime, please access your Messages on a desktop or laptop computer to keep in touch with your clients. 

[67ca1363]

Hello,

I am also receiving an error 500(n) when viewing messages on my Upwork account.

Thank you,

[AveryO]

Hi Rutchell, 

I'd like to assist you with your account issue. Could you please confirm if the error you are getting is through a browser, the Upwork Mobile App, or the Upwork Desktop App?

[67ca1363]

I receive the error on the browser on Phone and upwork app.

[g_vasilevski]

Hi Rutchell,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.