Messages section doesn't load for the whole day

[alexkiryutin]

Hi.

Messages section is out for me even though all other UpWork pages work. 

I've done all preliminary research and used all the methods that I could find to be able to fix it. It seems like a problem comes from the websocket server. Both websocket servers listed here are ok though.

I tried on: Chrome, Edge, Desktop App, Mobile App. Nothing works.

Find attached all the tests I ran.

I wonder if I am the only one being stuck and not being able to connect with my clients at the moment?

Looking forward for receiving a solution for that.

Thx

Alex

**Edited for community guidelines**

[BojanS]

Hi Alexander,

Could you, please refer to this help article for troubleshooting tips, especially the "Testing WebSocket Connectivity" section, and let us know if you still experience issues after applying them? 

Thank you!

[alexkiryutin]

Hi Bojan.

Thanks for the quick reply.

I have even attached all the test screenshot errors.

I've done everything from the article that you have mentionned, cleared cookies, rebooted my wi-fi and tried to connect with a celullar network. It doesn't work at all.

Alex

[BojanS · Accepted solution]

Thank you for following up, Alexander.

We'll have one of our agents reach out to you via a support ticket to assist you with this issue.

[alexkiryutin]

Thanks for your help.

It is really frustrating.

Looking forward to receiving the support ticket.

Best,

Alex

[alexkiryutin]

Not sure if something was done for my particular case or just fixed generally, but it has just came back to life.

I couldn't access the Messages from 12PM until 8PM today.

Thanks again,

Alex