Messages

[dsparnell1960]

Is anyone else having problems with Messages?  I can't seem to get mine, but I have email showing I have a message?

[JoanneP]

Hi Deborah,

I would just like to confirm, do you mean that you are only getting notifications via email that you have a new message but you do not see them when you log in and check your account?

[dsparnell1960]

That is correct.

[JoanneP]

Thanks for confirming, Deborah. Could you please try to clear your cache and cookies or use a different browser? Please let us know if you still continue experiencing the said issue. 

[dsparnell1960]

Hi!  I am having the same issue whether using my laptop or IPhone.

[AndreaG]

Hi Deborah,

Someone from our team will reach out to you via support ticket in order to assist you further.