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luisbm
Community Member

Mexican RFC and payments issues

I updated my profile adding the Mexican RFC to avoid being charged VAT on my earnings as the documentations says:

Screen Shot 2022-04-29 at 12.49.48.png

I still see that is pending verification and I created a ticket like 1 month or more ago and they told me all was ok

 

Screen Shot 2022-04-29 at 12.58.54.png

 

However, some days ago I received a payment and upwork discounted 3 different amounts of the total and is a lot, how can this be refunded if my profile already has the information required to avoid this?.

Screen Shot 2022-04-29 at 13.00.12.png

 

 

1 REPLY 1
AndreaG
Moderator
Moderator

Hi Luis,

One of our agents will reach out to you via support ticket in order to assist you further.

~Andrea
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