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Mid-Contract Feedback

florydev
Community Guru
Mark F Member Since: Jul 10, 2018
11 of 22

Wendy C wrote:

Another 1000 kudos to Petra's comments. 

 

We are not lab rats - esp. because every single 'innovation' that is rolled out has defects. 

 

Perform rigorous BETA TESTING FIRST!


This is beta testing.  But I don't agree with how they are handling it.

wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
12 of 22

And here we all thought Upwork was client-centric .....

 

OOOOPS -

moonraker
Community Guru
Jamie F Member Since: Mar 7, 2010
13 of 22

This has the potential to cause all sorts of confusion. (Among other issues)

Some clients struggle enough as it is to understand how it works, and now they're being asked to leave feedback before a contract is even closed?

A tenner says that a lot of them will think it means the contract is being closed... by the freelancer. 

florydev
Community Guru
Mark F Member Since: Jul 10, 2018
14 of 22

Jamie F wrote:

This has the potential to cause all sorts of confusion. (Among other issues)

Some clients struggle enough as it is to understand how it works, and now they're being asked to leave feedback before a contract is even closed?

A tenner says that a lot of them will think it means the contract is being closed... by the freelancer. 


That's up to the freelancer to manage.  This is actually something I see as potentially beneficial to me because I have very few contracts and a they tend to stretch on a bit and it makes me much more vulnerable to one of them going wonky at the end.  My answer now is to occasional bank the feedback by closing a job and reopening it.  It's very distasteful and I would much rather explain this than that.

 

 

wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
15 of 22

Perhaps the OPTION - initiated by the FLer - to have mid-project review/comments from the client.  But Jaime hit the nail on the head ... clients won't understand what the heck is going on and will resent being asked to rate a project in progress.

 

Does NO ONE at Upwork think thru these hair-brained schemes?

renata101
Community Guru
Renata S Member Since: Jun 10, 2014
16 of 22

Wendy C wrote:

Perhaps the OPTION - initiated by the FLer - to have mid-project review/comments from the client.  But Jaime hit the nail on the head ... clients won't understand what the heck is going on and will resent being asked to rate a project in progress.

 

Does NO ONE at Upwork think thru these hair-brained schemes?


Screen Shot 2020-08-13 at 6.09.06 PM.png
Is that a rhetorical question, Wendy? 

gratua-huang
Active Member
Gratia H Member Since: Apr 5, 2018
17 of 22

It was a terrible experience, as Jamie said, my client thinks that I want to close the contract.

 

Upwork provides this function and with an eye-catching blue dot, so I try it after my client has no contact for two weeks. I think it will have a form to write something before sending, but it just sent a request when I click, without any message.

 

https://support.upwork.com/hc/en-us/search?query=feedback
When I search "feedback" in Help and Support, the document about "Mid-Contract Feedback" didn't appear in the search results. Even I search "feedback without end contract" in Upwork Community, most results talking about end contract and got feedback. I know nothing about "Mid-Contract Feedback" until I Google "ask feedback before end contract upwork"

 

Maybe it was designed for freelancers who want feedback and clients who want to keep the contract open, but it confuse us.

 

Some suggestions for Mid-Contract Feedback:

  1. In the place which can trigger Mid-Contract Feedback, explain it enough, link to the Mid-Contract Feedback document.
  2. Freelancer can choose to write something before sending a feedback request,
  3. The sent request mark as "requested Mid-Contract Feedback" in messages, not "requested feedback", makes it different from end-of-contract feedback.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
18 of 22

Hi Gratia,

 

Thanks for your feedback. I'll share this with the team for review and consideration. In the meantime, here's the help article that contains more information about the Mid-Contract Feedback. 

~ Joanne
Upwork
researchediting
Community Guru
Douglas Michael M Member Since: May 22, 2015
19 of 22

Mark F wrote:

Wendy C wrote:

Another 1000 kudos to Petra's comments. 

 

We are not lab rats - esp. because every single 'innovation' that is rolled out has defects. 

 

Perform rigorous BETA TESTING FIRST!


This is beta testing.  But I don't agree with how they are handling it.


Mark, I must disagree, despite your expertise. This is A/B testing.

Historically, and I believe still predominantly, beta testing is offered, with explanations of its intended benefits and warnings about its potential pitfalls, to willing volunteers, whether they are recruited through private or public invitation.

renata101
Community Guru
Renata S Member Since: Jun 10, 2014
20 of 22

Douglas Michael M wrote:

Mark F wrote:

Wendy C wrote:

Another 1000 kudos to Petra's comments. 

 

We are not lab rats - esp. because every single 'innovation' that is rolled out has defects. 

 

Perform rigorous BETA TESTING FIRST!


This is beta testing.  But I don't agree with how they are handling it.


Mark, I must disagree, despite your expertise. This is A/B testing.

Historically, and I believe still predominantly, beta testing is offered, with explanations of its intended benefits and warnings about its potential pitfalls, to willing volunteers, whether they are recruited through private or public invitation.


I found out where the feedback button lives. It's that throbbing blue radio button near the top of the contract page. However, there's no explanation of what it does when you hover over it.

Screen Shot 2020-08-16 at 2.22.18 PM.png

Anyone want to press it and find out?

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