Oct 2, 2019 05:26:10 PM by Clark K
Aren't freelancers suppsed to able to set up milestones now? It's not working for me.
Oct 2, 2019 06:40:10 PM by Miriam H
If you have an existing, open contract (fixed price) you should be able to go into the contract section and propose a new milestone.
The client has to approve and fund it.
Oct 2, 2019 08:04:05 PM by Miriam H
ack! I have reached the end of my effectiveness.
I'll flag this post for a Mod..
Oct 2, 2019 09:50:42 PM by Avery O
When you try basic troubleshooting steps such as clearing your cookies, or using a different browser, does the issue persist?
Oct 3, 2019 04:51:52 PM by Clark K
Clearing the cache and cookies didn't help. Using a different browser did. I requested a new milestone, but my client claims she hasn't gotten any notice of that. She claims she can't figure out how to set up a new milestone. She wants to just close the job and assumes Upwork will just give me the rest of the money in escrow. I told her not to do that because without a milestone Upwork will want to refund the balance to her.
Oct 3, 2019 07:20:50 PM Edited Oct 3, 2019 07:30:24 PM by Avery O
Thank you for following up on this thread, Clark. Could you also please share the Contract ID you have with this client so that I can go ahead and ask a member of the Customer Support Team to reach out to them and assist them with this issue?
ETA: Clark, I found the client and will forward their account information to the team to be assisted further.