Milestones

[cppublishing]

Aren't freelancers suppsed to able to set up milestones now? It's not working for me.

[m_sharman]

If you have an existing, open contract (fixed price) you should be able to go into the contract section and propose a new milestone.

The client has to approve and fund it.

[cppublishing]

Here's what I'm seeing. Clicking on Save does nothing.

[m_sharman]

ack! I have reached the end of my effectiveness.

I'll flag this post for a Mod..

[aocumen]

Hi Clark, 

When you try basic troubleshooting steps such as clearing your cookies, or using a different browser, does the issue persist?

[cppublishing]

Clearing the cache and cookies didn't help. Using a different browser did. I requested a new milestone, but my client claims she hasn't gotten any notice of that. She claims she can't figure out how to set up a new milestone. She wants to just close the job and assumes Upwork will just give me the rest of the money in escrow. I told her not to do that because without a milestone Upwork will want to refund the balance to her.

[aocumen]

Thank you for following up on this thread, Clark. Could you also please share the Contract ID you have with this client so that I can go ahead and ask a member of the Customer Support Team to reach out to them and assist them with this issue? 

ETA: Clark, I found the client and will forward their account information to the team to be assisted further.

[cppublishing]

Thanks very much for your help.