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milosarmus
Community Member

Money in the pending stage for 14 days now

Hello, 

 

My earnings are in the pending stage for 14 days now. I wonder what could be the problem? 

5 REPLIES 5
petra_r
Community Member


Milos A wrote:

My earnings are in the pending stage for 14 days now. I wonder what could be the problem? 


Fixed rate or hourly?

If fixed rate, was it paid as a bonus?

If fixed rate, when you go to Reports > Pending - does it show a date to the left ot the amount? 

 

If a fixed rate payment (not a released milestone) is in Pending for much longer than the usual 5 days, it generally means that the client never actually paid (payment method declined repeatedly)

Fixed price, not paid as a bonus. 

No, it does not show a date, it says pending there, too. 


Milos A wrote:

Fixed price, not paid as a bonus. 

No, it does not show a date, it says pending there, too. 


It was a fully funded milestone which was approved over 14 days ago?

Hi Milos,

 

Thank you for reaching out to us. I checked but could not replicate the issue you are experiencing. Could you please click on my name and send me a PM with more information about the funds you are referring to? Could you please add screenshots of your Pending page from your end? I will be sure to look into your report and escalate it accordingly.

 

~ Nikola
Upwork

Just sent you the screenshots.

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