Jan 30, 2021 03:16:05 AM by Milos A
Hello,
My earnings are in the pending stage for 14 days now. I wonder what could be the problem?
Jan 30, 2021 03:51:37 AM Edited Jan 30, 2021 03:52:07 AM by Petra R
Milos A wrote:My earnings are in the pending stage for 14 days now. I wonder what could be the problem?
Fixed rate or hourly?
If fixed rate, was it paid as a bonus?
If fixed rate, when you go to Reports > Pending - does it show a date to the left ot the amount?
If a fixed rate payment (not a released milestone) is in Pending for much longer than the usual 5 days, it generally means that the client never actually paid (payment method declined repeatedly)
Jan 30, 2021 04:37:51 AM by Milos A
Fixed price, not paid as a bonus.
No, it does not show a date, it says pending there, too.
Jan 30, 2021 04:40:08 AM by Petra R
Milos A wrote:Fixed price, not paid as a bonus.
No, it does not show a date, it says pending there, too.
It was a fully funded milestone which was approved over 14 days ago?
Jan 30, 2021 05:10:51 AM by Nikola S
Hi Milos,
Thank you for reaching out to us. I checked but could not replicate the issue you are experiencing. Could you please click on my name and send me a PM with more information about the funds you are referring to? Could you please add screenshots of your Pending page from your end? I will be sure to look into your report and escalate it accordingly.