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Money refund to client by upwork in fixed milestone

Hi Respected Members


My self Ahmad Social Media Manager. I found one client from outside the upwork I did all of his work according to requirement. and use Upwork for payment purposes client made 3 milestones and paid me for one Task1  $2600. then the payment was in the pending Tab now on the last day of payment release Upwork refunded all my money to the client.

I talk to my client he says See the project timeline I have paid you for Task1. But Upwork refunded automatically No option is open for dispute from my side.

What should I do  



**Edited for Community Guidelines**

Community Member

How do you work 229 hours (at your hourly rate) in 5 days? That is physically impossible. It looks like you bought something for the client, this is not allowed. 

Respected Mam, I was not working on an Hourly basis I was working on the fixed milestone project and 1st milestone payment was $2600


Hi Muhammad,


Thank you for reaching out to us and I am sorry to hear about your contract. One of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Thank you, Respected Mam I got Upwork: Contract concern ticket.

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