“Monthly Connects renewal” not done

[ravi_iitian]

I have not received the 10 free monthly connects that were due on April 22, 2022.

Has there been a change in rules?

The last “Monthly Connects renewal” was done on March 22, 2022.

Before that, “Monthly Connects renewal” was done on February 22, 2022.

[LuiggiR · Accepted solution]

Hi Ravindra,

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[ravi_iitian]

Hi Luiggi,

Thank you for following up.

Yes, a customer support person has reached out to me, and I have received the ten free monthly connects.

Also, I have been told that I will be informed as to what went wrong.

Best regards,

Ravindra

[ravi_iitian]

The “Monthly Connects renewal” for April 2022 has been done.

I hope to also understand from Customer Support what exactly the problem was.

I am marking this thread as solved.

[PradeepH]

Hi Ravindra,

Thank you for your response. Glad to hear that you have received the monthly Connects. Feel free to message us if you need further assistance.

Thank you,

Pradeep