Monthly Connects renewal

[shieldhartley]

Hi

Was there any implemented changes regarding Monthly Connects renewal? I still have not seen any credited connect for this renewal for the month of April.

[PradeepH · Accepted solution]

Hi Shieldon,

Thank you for your message. I will have our support team contact you for further assistance.

Thank you,

Pradeep

[f74fa9bf]

This is the 3rd month that my monthly connects are not being credited to me without asking the support team's assistance. 

[NikolaS]

Hi Irina,

I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[21546ce2]

I have not recieved a monthly renewal of connects, and when trying to buy connects, am just told I am out of connects. 

[ArjayM]

Hi Timothy,

I have checked your account and see that your monthly billing cycle starts on the 19th of every month. Please allow 24 hours after your start date for the Connects to be applied to your account. You can validate the application by checking your Connects History page.