🐈
» Forums » Freelancers » Mpesa Payment Not Received
Page options
atieno_sophie
Community Member

Mpesa Payment Not Received

I withdrew funds more than three hours ago to my mpesa. It shows that the payment was processed but I still haven't received the payment. My mpesa account is perfectly fine since it's what I usually use. I need help as I need to access the cash as soon as possible.
5 REPLIES 5
g_vasilevski
Retired Team Member
Retired Team Member

Hi Sophie,

 

Please allow up to 24 hours for the funds to be loaded on your account. If you haven' received the funds after 24 hours, let me know here and our team will assist you further. Thank you.

~ Goran
Upwork

Hi,

It's been over 24 hours since my withdrawal and still no funds in my mpesa
while normally it just takes minutes..This is really frustrating

Hi Sophie,

 

I checked and it seems that you are already in correspondence with our team on your support ticketPlease allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola
Upwork

Well, it's been two days now. Still no money. I have other earnings
available today and I can't even withdraw them because my Friday withdrawal
still hasn't come to me and it also hasn't been returned to my upwork. How
long does this tracing take?

Hi Sophie,

 

I am sorry about the inconvenience this has caused. Please allow more time for our team to review your case and respond accordingly to your ticket.

 

Thank you,

~ Nikola
Upwork
Latest Articles
Featured Topics
Learning Paths