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Eric's avatar
Eric N Community Member

Mpesa Withdrawal not Received

Hello there, after more than 9 hours of waiting, I have not received my Mpesa withdrawal yet. What could be the possible problem? How quickly can this be solved? I am being told that the transaction was succeful from upworks end.

Eric

ACCEPTED SOLUTION
Vladimir's avatar
Vladimir G Community Manager

Hi all,

 

I checked and it appears some of the freelancers who posted on this thread are using M-Pesa while others are using Direct to Local Bank withdrawal method. I'd like to reiterate that I'm not aware of an issue that would be affecting recently initiated transactions, all of which are within the expected time frame.

 

Furthermore, I can confirm we received a confirmation from some freelancers using M-Pesa that they received their funds. For freelancers using Direct to Local Bank, we'd appreciate your patience and expect you'll receive your funds within the expected four-business day time frame.

 

Regarding questions about the payment processors Upwork is using, we won't be able to provide that information and Valeria shared more information earlier this week on this thread.

 

Please do follow up to confirm once you receive your funds or if you'd like to receive additional assistance (24 hours for M-Pesa, 8 business days for Direct to Local Bank transactions).

 

As an additional note, our team is reviewing all the reports we're receiving and so far all transactions are being processed as expected. We appreciate your reports and will continue to monitor and communicate on this thread.

~ Vladimir
Upwork

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119 REPLIES 119
Joan's avatar
Joan W Community Member

Hi, this is the first time I have had an issue with Withdrawing from Up-Work. I keep receiveing a notification saying that my paymeny method has been diabled. I never disabled it, but even after re-enabling it and tyring a withdrawal, Up-Work cuts its processing fees and still the withdrawal doesn't go through. This has happened four times now, and my withdrwal is still not going through. I would like a refund of all the processing payments that were deducted, and my withdrawal to actually get through.

 

I can confirm that I have been using Mpesa and never had a challenged, my settings say that Mpesa is activated. Plese help.

Thank you.

Bojan's avatar
Bojan S Community Manager

Hi Joan,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Eva's avatar
Eva A Community Member

Hi, How are you? I havent received my mpesa payment, more than 24 hours after it was processed. Kindly help me solve the issue.

Andrea's avatar
Andrea G Community Manager

Hi Eva,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Ahmad's avatar
Ahmad Y Community Member

Hello,
Today morning i have withdrawal to Direct local bank and didn't received yet. Can you please help me in this regard?
Thanks

Bojan's avatar
Bojan S Community Manager

Hi Ahmad,

 

I checked and can confirm that your withdrawal was successfully processed on our end. Please know that direct to local bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the direct to local bank method.

 

Thank you!

~ Bojan
Upwork
Ahmad's avatar
Ahmad Y Community Member

Should i contact to my bank because it is very first time that it is getting late otherwise my all previous withdrawal didn't take more than 1 day.

Heshan's avatar
Heshan K Community Member

Hi, My Upwork account had a notification to update payment details. And I've added Bank Code there. Normally the money is transferring to bank within 5 hours of time. I've made 2 transfers to check. But Still I didn't get the money on my account.

Goran's avatar
Goran V Retired Team Member

Hi Heshan,

 

Your withdrawals were successfully withdrawn. As Bojan mentioned in his post, please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

~ Goran
Upwork
Heshan's avatar
Heshan K Community Member

Hey, Thank you. Will check

Giuseppe's avatar
Giuseppe S Community Member

Hi Goran,

 

you can check my withdrawal request ? 

 

Thanks

Goran's avatar
Goran V Retired Team Member

Hi Giuseppe,

 

Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days feel free to follow up on your ticket and our team will initiate a trace on your transaction. Thank you!

~ Goran
Upwork
Giuseppe's avatar
Giuseppe S Community Member

Hi Goran,

 

If the withdrawal is not processed by Upwork, I do not believe that I will receive MY money.

 

2 business days have already passed and the support has confirmed to me that the payment has not yet been sent.

Honestly, it doesn't seem right.

 

A freelance would like his money to celebrate Christmas and instead ... For the moment I also stop working on Upwork, because I am afraid of not being paid.

Giuseppe's avatar
Giuseppe S Community Member

Hi Goran,

 

I asked the Chat Bot and this is his answer. So Upwork processed withdrawal in 1 day..and instead my withdrawal was not processed, so it can never get into my bank account. I would like a concrete answer as to why Upwork holds the money.

 

 

"Upwork processes transfers within one business day, funds should arrive at your bank within four business days."

Goran's avatar
Goran V Retired Team Member

Hi Giuseppe,

 

Rest assured that you will receive your funds. Our team can initiate a trace on your transaction after 8 business days and assist you further with your funds.
Once again, I would like to confirm that there's nothing to worry about, your funds are not lost. 
The usual timeframe for Direct to Local bank withdrawals is 4 business days.

If you have any additional questions let me know, if private details are involved please post them on your ticket. Thank you.

~ Goran
Upwork
Ahmad's avatar
Ahmad Y Community Member

have you received your amount? As i didn't receive yet and it's 5th day.

Datu Ismael's avatar
Datu Ismael S Community Member

I have not receive anything since the 18th of december. I am really upset I will spent my xmas with my family with nothinh. How can they do this to us.
Goran's avatar
Goran V Retired Team Member

Hi Ahmad,

 

You're more than welcomed to double check with your bank about your withdrawal. If you don't receive them after 8 business days let us know here, and our team will assist you further. Thank you.

~ Goran
Upwork
Jon Antonni's avatar
Jon Antonni E Community Member

Hi. I have not received an email of my payment being processed. Are we having some system downtime?
Bojan's avatar
Bojan S Community Manager

Hi Jon Antonni,

 

We don`t have any issues that are affecting your withdrawal. We can confirm that your withdrawal was successful on our end. Please keep in mind that it can take between 2 to 5 business days for the funds to be loaded on your bank account. If you don`t receive your funds after 8 business days let us know here and our team will initiate a trace on your transaction.

 

Thank you.

~ Bojan
Upwork
Jon Antonni's avatar
Jon Antonni E Community Member

Thank you so much Bojan.
Datu Ismael's avatar
Datu Ismael S Community Member

hello i have not receive mine as well before i would receive that my payment is being transfred to my bank but now. I dont know why i dont receive anything. Ref id is. 275237989 please help.
Datu Ismael's avatar
Datu Ismael S Community Member

Hello, I am encountering same thing as well. Please have this check as I needed the money for christmas. This isnthe first time this happend to me. I hope you guys can resolve this as we also have bills to pay from this salary we have withrawn. Delays means a desaster for us freelancers I hope you understand.
Oscar's avatar
Oscar Q Community Member

Hi, I recently requested a withdrawal, the withdrawal is taking longer than usual. I received the payment processed email notification but it didn't specify which payment processor was used.

 

Is there a reason for this ???? Usually, it tells me that my payment processor is transfast, but on this occasion, it doesn't mention anything.

 

Best regards,

Oscar

Jescyn Victorino's avatar
Jescyn Victorino C Community Member

Hey Abdul - I've experienced the same issue. Could you please verify how long before you received the payment?