Hello there, after more than 9 hours of waiting, I have not received my Mpesa withdrawal yet. What could be the possible problem? How quickly can this be solved? I am being told that the transaction was succeful from upworks end.
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I checked and it appears some of the freelancers who posted on this thread are using M-Pesa while others are using Direct to Local Bank withdrawal method. I'd like to reiterate that I'm not aware of an issue that would be affecting recently initiated transactions, all of which are within the expected time frame.
Furthermore, I can confirm we received a confirmation from some freelancers using M-Pesa that they received their funds. For freelancers using Direct to Local Bank, we'd appreciate your patience and expect you'll receive your funds within the expected four-business day time frame.
Regarding questions about the payment processors Upwork is using, we won't be able to provide that information and Valeria shared more information earlier this week on this thread.
Please do follow up to confirm once you receive your funds or if you'd like to receive additional assistance (24 hours for M-Pesa, 8 business days for Direct to Local Bank transactions).
As an additional note, our team is reviewing all the reports we're receiving and so far all transactions are being processed as expected. We appreciate your reports and will continue to monitor and communicate on this thread.
Please allow up to 24 hours for the funds to arrive on your account. If you don't receive them after 24 hours let us know here and our team will assist you further. Thank you.
Can you like trace it or reverse it back to upwork? 24 hours is so long considering the money usually takes less than 30 minutes normally.
From Mpesa side, they have advised me that there is no such a transaction on their side. From upwork chat, I have been told that the transaction was successful from the end. Explains why I have alreadyreceived the confirmation email from upwork. Is there any this can be sorted like ASAP?
I understand how this can be very frustrating and I apologize for the inconvenience this has caused you. I checked your support ticket and can see that the team has noted that they have already reached out to our payment processor. Once they have more information they can share with you, they will update your open ticket. On my end, I will follow up with the team handling your case so that you can be assisted further.
You should not experience the same problem on your next withdrawal/s. If you have any additional questions, feel free to update your ticket and our team will assist you further. Thank you.
Thank you Goran. I hope this is fixed because its very inconveniencing having to wait for such a long time especially if one had plans during this tough times bearing in mind that this is the only source of income available.
Please be patient for another 7-8 hours for the funds to be loaded into your account. If you still haven't received your funds after this, feel free to follow up here and our team will assist you further. Thank you.
Please know that tracing withdrawals take time since this involves coordinating with our payment processor. We request your patience as the team assists you with your concern.
Thank you for understanding.
Rest assured our team will assist you with training your withdrawal and receiving your funds. If you have any additional questions, feel free to post them on your ticket. Thank you.
On 28-05-2020 i transfered money from upwork to local bank acoount. then i recieve the mail ( your payment has been processed. ) but i didn`t recieve any amount on my bank account. normally it take 20-30 minutes . but now it take 5 days. please help me i am worried about that.
**Edited for community guidelines**
I checked and can confirm that a withdrawal you're referring to was successfully processed on our end. Please know that Direct to Local Bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the Direct to Local Bank method.
Hello. I made a withdrawal yesterday from Upwork to my Mpesa account, I have received the confirmation email text but not yet received my payment. What might be the issue? Kindly assist.
Please be patient for 24 hours for the funds to be loaded on your account. If you haven't received the funds in 24 hours, feel free to follow up here and our team will assist you further. Thank you.
Thanks, Vladimir for your response. I'm using through deposit to local bank. It usually takes 30 minutes to get my funds to my bank, on this occasion, it has been over 12 hours and I see nothing.
I also notice that on the upwork withdrawal confirmation email the payment processor was not mentioned as usual.
I have the same problem with MPesa withdrawals and 24hrs have already lapsed since i initiated the withdrawal. A previous withdrawal suffered the same fate but funds were reversed after about 18hrs which may indicate a problem with the payment processor.
I'm not getting any response on my ticket: #27360816. Its now almost a week with no funds received. This is really an inconvenice especially now that the Christmas holiday is here.
I apologize for the delay in receiving an update, Kunule.
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.