Dec 18, 2019 09:08:10 AM by Eric N
Hello there, after more than 9 hours of waiting, I have not received my Mpesa withdrawal yet. What could be the possible problem? How quickly can this be solved? I am being told that the transaction was succeful from upworks end.
Eric
Solved! Go to Solution.
Dec 18, 2019 01:47:47 PM by Vladimir G
Hi all,
I checked and it appears some of the freelancers who posted on this thread are using M-Pesa while others are using Direct to Local Bank withdrawal method. I'd like to reiterate that I'm not aware of an issue that would be affecting recently initiated transactions, all of which are within the expected time frame.
Furthermore, I can confirm we received a confirmation from some freelancers using M-Pesa that they received their funds. For freelancers using Direct to Local Bank, we'd appreciate your patience and expect you'll receive your funds within the expected four-business day time frame.
Regarding questions about the payment processors Upwork is using, we won't be able to provide that information and Valeria shared more information earlier this week on this thread.
Please do follow up to confirm once you receive your funds or if you'd like to receive additional assistance (24 hours for M-Pesa, 8 business days for Direct to Local Bank transactions).
As an additional note, our team is reviewing all the reports we're receiving and so far all transactions are being processed as expected. We appreciate your reports and will continue to monitor and communicate on this thread.
Dec 27, 2019 07:30:25 AM by Kunule I
Hi Goran,
I'm told MPesa funds were reprocessed on 20TH December, its now 27TH Dec and i am yet to receive the funds. Cumulatively, its now 11 days since i made the withdrawal. Are the funds lost? Is there a definite time frame?
Dec 27, 2019 07:36:58 AM by Goran V
Hi Kunule,
I understand your concern and frustration with this. Our team has initiated a trace on your transaction and is working on resolving your problem as soon as possible.
If you have any additional questions feel free to follow up on your ticket directly. I will also escalate your ticket to our team to update your ticket with more details. Thank you.
Dec 30, 2019 08:48:34 PM by Kunule I
Goran,
Happy to report that i finally received the funds. It's been an anxious 2 weeks but the problem is finally solved.
Thanks.
Dec 23, 2019 09:49:38 PM by Eric N
Hello Community, I withdrew my cash on 16th Dec 2019. The money usually takes less than 30 minutes to hit my Mpesa Acc. To date, I have not received the cash. I have raised the issue and it's like they are too busy. They have requested my Mpesa statement twice doing nothing about it.
Dec 23, 2019 10:44:04 PM by Bojan S
Hi Eric,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Dec 24, 2019 07:52:48 AM by Eric N
Hello they are not responding to me anymore, I am desperate from this end
Dec 24, 2019 07:56:23 AM by Goran V
Hi Eric,
I checked your ticket and I can see that our team has initiated a trace on your transaction. Our team will also update your ticket as soon as possible and assist you further.
If you have any additional questions feel free to post them on your ticket, thank you.
Dec 24, 2019 09:41:53 AM by Eric N
Dec 25, 2019 08:51:12 PM by Eric N
Zero progress about my money issue. I withdrew money on 16th and I haven't received it yet. I feel upwork do not take my case seriously.
There has been no progress since then, you just keep sending me templates of emails upon templates.
Are you guys doing any trace of my funds?? How can I talk to your agents?
Dec 25, 2019 09:21:26 PM by Bojan S
Hi Eric,
I checked this for you and our team sent you an update today on this support ticket. As our agent confirmed, the trace was already initiated. Once our team has more information they'll update you directly on your open support ticket.
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place.
We will also follow up with the team about your case.
Thank you for your patience!
Dec 27, 2019 11:40:26 PM by Kunule I
Hi Eric,
Any luck on your end? I'm suffering the same fate, withdrew on 16TH but no funds to date. Its really frustrating.
Dec 27, 2019 11:49:53 PM by Eric N
Apr 17, 2020 08:56:58 AM by Gliceria W
It has now been over 48 hours since I requested payment to my Mpesa and I am yet to receive the funds. There's an open ticket on the issue but no one is bothering to update me on the matter. No one is bothering to help me. The countless agents I have spoken to keep telling me to wait 24 hours or that they will request an update for me, but I am yet to receive any updates and it's been 48 plus hours now. Can someone please help me, this has been really inconvenient.
Apr 17, 2020 09:21:30 AM by Goran V
Hi Gliceria,
I understand your frustration with this and I`m sorry about the inconvenience this had caused you. I would like to confirm that our team has already initiated a trace on your transaction. Once our team has more details one of our team members will update your ticket and assist you further.
If you have any additional questions feel free to post them on your ticket, our team will assist you further as soon as possible. Thank you.
Apr 17, 2020 02:10:11 PM Edited Apr 17, 2020 02:10:51 PM by Gliceria W
Why is it that people who had a similar issue had their cases resolved within a day and mine is headed to three days now?
Apr 17, 2020 02:05:31 PM by Gliceria W
How long did it take for you to get your funds, cause it's now heading to three days and I am yet to receive my money. And I didn't withdraw on the weekend.
Apr 17, 2020 03:13:51 PM by Shirlyne K
Apr 17, 2020 03:44:40 PM by Gliceria W
Thank you Shirlyne, but a week is so inconvenient given that they initially tell you it will take 24 hours only.
Apr 18, 2020 10:13:04 AM by Ford W
after one business day, I contacted customer support. they were helpful. they reversed the transaction on the third day. but I had to present my mpesa statement.
Just find a customer support agent, you'll get the help you need
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