Solved: Mpesa Withdrawal not Received - Page 5

Eric N · ‎12-18-2019

Hello there, after more than 9 hours of waiting, I have not received my Mpesa withdrawal yet. What could be the possible problem? How quickly can this be solved? I am being told that the transaction was succeful from upworks end.

Eric

Vladimir G · ‎12-18-2019

Hi all,

I checked and it appears some of the freelancers who posted on this thread are using M-Pesa while others are using Direct to Local Bank withdrawal method. I'd like to reiterate that I'm not aware of an issue that would be affecting recently initiated transactions, all of which are within the expected time frame.

Furthermore, I can confirm we received a confirmation from some freelancers using M-Pesa that they received their funds. For freelancers using Direct to Local Bank, we'd appreciate your patience and expect you'll receive your funds within the expected four-business day time frame.

Regarding questions about the payment processors Upwork is using, we won't be able to provide that information and Valeria shared more information earlier this week on this thread.

Please do follow up to confirm once you receive your funds or if you'd like to receive additional assistance (24 hours for M-Pesa, 8 business days for Direct to Local Bank transactions).

As an additional note, our team is reviewing all the reports we're receiving and so far all transactions are being processed as expected. We appreciate your reports and will continue to monitor and communicate on this thread.

~ Vladimir

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Kunule I · ‎12-26-2019

Hi Goran,

I'm told MPesa funds were reprocessed on 20TH December, its now 27TH Dec and i am yet to receive the funds. Cumulatively, its now 11 days since i made the withdrawal. Are the funds lost? Is there a definite time frame?

Goran V · ‎12-26-2019

Hi Kunule,

I understand your concern and frustration with this. Our team has initiated a trace on your transaction and is working on resolving your problem as soon as possible.
If you have any additional questions feel free to follow up on your ticket directly. I will also escalate your ticket to our team to update your ticket with more details. Thank you.

~ Goran

Kunule I · ‎12-30-2019

Goran,

Happy to report that i finally received the funds. It's been an anxious 2 weeks but the problem is finally solved.

Thanks.

Eric N · ‎12-23-2019

Hello Community, I withdrew my cash on 16th Dec 2019. The money usually takes less than 30 minutes to hit my Mpesa Acc. To date, I have not received the cash. I have raised the issue and it's like they are too busy. They have requested my Mpesa statement twice doing nothing about it.

Bojan S · ‎12-23-2019

Hi Eric,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern.

Thank you for reaching out to us.

~ Bojan

Eric N · ‎12-23-2019

When? I need the money today

Eric N · ‎12-23-2019

Hello they are not responding to me anymore, I am desperate from this end

Goran V · ‎12-23-2019

Hi Eric,

I checked your ticket and I can see that our team has initiated a trace on your transaction. Our team will also update your ticket as soon as possible and assist you further.
If you have any additional questions feel free to post them on your ticket, thank you.

~ Goran

Eric N · ‎12-24-2019

Hello there, apart from your assurance, am not getting any help from your
team. What should I do

Eric N · ‎12-25-2019

Zero progress about my money issue. I withdrew money on 16th and I haven't received it yet. I feel upwork do not take my case seriously.
There has been no progress since then, you just keep sending me templates of emails upon templates.
Are you guys doing any trace of my funds?? How can I talk to your agents?

Bojan S · ‎12-25-2019

Hi Eric,

I checked this for you and our team sent you an update today on this support ticket. As our agent confirmed, the trace was already initiated. Once our team has more information they'll update you directly on your open support ticket.

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place.

We will also follow up with the team about your case.

Thank you for your patience!

~ Bojan

Kunule I · ‎12-27-2019

Hi Eric,

Any luck on your end? I'm suffering the same fate, withdrew on 16TH but no funds to date. Its really frustrating.

Eric N · ‎12-27-2019

I haven't. I feel like they don't take the issue seriously. They are just
copying and pasting assurance messages. I am really frustrated

Gliceria W · ‎04-17-2020

It has now been over 48 hours since I requested payment to my Mpesa and I am yet to receive the funds. There's an open ticket on the issue but no one is bothering to update me on the matter. No one is bothering to help me. The countless agents I have spoken to keep telling me to wait 24 hours or that they will request an update for me, but I am yet to receive any updates and it's been 48 plus hours now. Can someone please help me, this has been really inconvenient.

Goran V · ‎04-17-2020

Hi Gliceria,

I understand your frustration with this and I`m sorry about the inconvenience this had caused you. I would like to confirm that our team has already initiated a trace on your transaction. Once our team has more details one of our team members will update your ticket and assist you further.
If you have any additional questions feel free to post them on your ticket, our team will assist you further as soon as possible. Thank you.

~ Goran

Gliceria W · ‎04-17-2020

Why is it that people who had a similar issue had their cases resolved within a day and mine is headed to three days now?

Gliceria W · ‎04-17-2020

How long did it take for you to get your funds, cause it's now heading to three days and I am yet to receive my money. And I didn't withdraw on the weekend.

Shirlyne K · ‎04-17-2020

Hi Glicera,
I had to wait for a week or so. They made me understand its a process to trace the payment and takes time. If the payment cannot be pushed through to your Mpesa i believe it will be refunded back to your upwork account as thats what happened to mine. I preferred using PayPal after the refund and i successfully withdrew.

Gliceria W · ‎04-17-2020

Thank you Shirlyne, but a week is so inconvenient given that they initially tell you it will take 24 hours only.

Ford W · ‎04-18-2020

after one business day, I contacted customer support. they were helpful. they reversed the transaction on the third day. but I had to present my mpesa statement.

Just find a customer support agent, you'll get the help you need