Mpesa Withdrawal not Received

[fetush]

I transferred money from Upwork to Mpesa, as I normally do, which takes less than an hour but it's now past 3 hours and I haven't received the money.
Upwork sent me the following email but there is no money in my Mpesa account. Please help

Dear Boniface,

We have processed your payment request submitted on 16-Feb-2020.

[AleksandarD]

Hi Boniface,

Thanks for reaching out to us. Please allow up to 24 hours for the funds to be loaded on your account. If you don't receive your funds after 24 hours, let us know and our team will assist you further.

Thank you.