Jan 16, 2020 03:23:26 AM by Joshua Karanja M
I withdrew money via Mpesa and got an email confirming that the payment request was processed but it has been 24 hrs but I still haven't received the money. I have withdrawn with Mpesa before and it only took about an hour.
Jan 16, 2020 03:33:46 AM by Goran V
Hi Joshua,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.
Jan 16, 2020 03:38:01 AM by Hellen A
It has been over 24 hours since i withdrew funds from upwork but i have not received my funds yet
Jan 16, 2020 04:07:45 AM by Goran V
Hi Hellen,
Our team will reach out to you via ticket as well and assist you further with your funds. Thank you.
Jan 16, 2020 04:13:20 AM by Caleb O
Hi Upwork,
I'm also having the same issue, I did withdraw funds to Mpesa and it's been over 24 hours now but I'm yet to receive the money. Please help.
Jan 16, 2020 04:29:33 AM by Goran V
Hi Caleb,
Our team will reach out to you as well and assist you further with tracing your transactions. Thank you.
Jan 16, 2020 05:23:32 AM by Goran V
Hi Brenda,
One of our team members will reach out to you via ticket as soon as possible and assist you further with withdrawal. Thank you.
Jan 15, 2020 06:44:28 AM by John M
Jan 15, 2020 06:53:12 AM by Goran V
Hi Mathenge,
Please allow up to 24 hours for the funds to be loaded on your account. If you don't receive them after 24 hours let us know here. Our team will initiate a trace on your transaction and will assist you further. Thank you.
Jan 16, 2020 06:10:05 AM by John M
Jan 16, 2020 06:24:44 AM by Goran V
Thank you for the follow up, Mathenge,
Our team will reach out to you via ticket and assist you further with tracing your transaction.
Jan 16, 2020 06:03:29 PM by John M
May 11, 2020 01:59:41 PM by Hillary M
Hello Goran,
Please let me know if you are able to help.
I made a withdraw on Saturday 9th May 2020 via mpesa but I haven't received the fund yet.
It appears that Upwork processed my payment and notified me via email that it was successful but I am yet to receive the funds more than 48 hours later.
Kindly help.
May 11, 2020 04:02:09 PM by Bojan S
Hi Hillary,
We'll have one of our agents reach out to you via a support ticket to assist you with a trace.
Thank you for reaching out to us.
Jan 16, 2020 10:25:08 AM by Diana K
I withdrew funds more than 36 hours ago via Mpesa and I am yet to receive the withdrawn funds
Jan 16, 2020 10:59:57 AM by Bojan S
Hi Diana,
We'll have one of our agents reach out to you via a support ticket to assist you with your withdrawal.
Thank you for reaching out to us.
Jan 16, 2020 12:56:21 PM by Beatrice M
Hello, Have you received the money yet? It's like payments done to MPESA from yesterday are all stuck.
Did mine tooand i'm ye to receive payment
Jan 17, 2020 01:51:35 PM by Gliceria W
It is been more than 48 hours and I'm yet to receive my payment via Mpesa. And the support agent assigned to my ticket is no longer responding. Someone kindly help
Jan 17, 2020 02:20:26 PM by Bojan S
Hi Gliceria,
I'm sorry to hear your withdrawn earnings still haven't reflected on your account. One of our team members will reach out to you directly via a support ticket to initiate a trace process for you.
Thank you!
Jan 19, 2020 08:08:51 AM by Joek K
I did a withdrawal on 15th Jan 2020, It's 19th and not yet received my payment via MPesa despite receiving a confirmatory mail.
Kindly, is this issue on my side or across board for MPesa users?
Jan 19, 2020 08:18:47 AM by John M
Jan 16, 2020 06:05:43 PM by John M
Jan 17, 2020 08:37:27 AM Edited Jan 17, 2020 08:39:03 AM by John M
Jan 17, 2020 10:02:33 AM by Beatrice M
Not yet.
If anyone receives their money kindly update us
It's been more than a day.
Jan 16, 2020 08:51:07 PM by Avery O
Hi everyone,
Please know that this has already been escalated and the team will update you through your support tickets once they have more information about the issue.
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