I withdrew money via Mpesa and got an email confirming that the payment request was processed but it has been 24 hrs but I still haven't received the money. I have withdrawn with Mpesa before and it only took about an hour.
Please allow up to 24 hours for the funds to be loaded on your account. If you don't receive them after 24 hours let us know here. Our team will initiate a trace on your transaction and will assist you further. Thank you.
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